Customer Service News & Media
CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Tanger Outlets takes digital-first strategy in loyalty program revamp
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.
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Revolutionizing the post-Covid retail customer experience
by Steve Covate — Vice President of Sales, Qtrac
More than ever, customers demand, and deserve, efficiency, flexibility, timeliness, value and priority. Retailers must meet these expectations or risk losing…
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Tips for a viable seasonal hiring strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.
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Fabric retailer Joann taps Flybuy for BOPIS nationwide
July 31, 2023
Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…
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UK department store launches virtual try-on
July 27, 2023
John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…
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Lowe’s teams with OneRail on same-day delivery
July 27, 2023
Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.
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Fabletics gets personal with customers in-store and online
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…
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Lowe’s, Petco expanding store-in-store partnership
July 25, 2023
Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.
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Walmart offers inclusive back-to-school shopping experience
July 24, 2023
Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.
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Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
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ICXA to honor Elevate winners at 7th annual summit
by Alicia Lavay — Executive Director, ICX Association
The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…
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Optoro debuts Home Pick-ups service for retailers
July 20, 2023
Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.
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The value of click and collect experiences
by Bobby Marhamat — CEO, Raydiant
Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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