Grocery store home to library book kiosk

February 28, 2023

The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…

Airport vending machine offers food for canines

February 28, 2023

Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…

NCR extending ATM services at Walgreens nationwide

February 28, 2023

NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Customer agents know product, but personalization lacking

February 27, 2023

A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.

Quality Mart deploys pick up, delivery options

February 27, 2023

Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…

Home Depot boosts hourly pay with big investment

February 24, 2023

Home Depot will increase its average hourly starting salary to $15 an hour with an investment of $1 billion.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

Everything You Need to Know About the Smart Vending Machine

Like many products and services in the digital age, vending machines are getting much more than just a facelift. These trusty, ubiquitous devices are turning…

Why retailers need to up the delivery experience

At a time when inflation is soaring, competition is high and brand loyalty can be fragile if not actively managed, going the extra mile on customer engagement…

Retail customers ignored during 2022 holiday season

February 9, 2023

Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…

Cole Haan taps Aptos One for modern store experience

February 9, 2023

Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…

Fashion brand taps Forter for better efficiency, payment processing

February 7, 2023

ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…

Chatbot gets failing grade in CX survey

February 7, 2023

Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…

Shopping wait time impacting retailer revenue

February 1, 2023

The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

Walmart teams with Salesforce on pickup, delivery solutions

January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

Evaluating a Grocery Store Loyalty Partner

The rising cost of groceries is creating unprecedented turbulence for retailers. A loyalty program can help offer stability, but it takes the right partner.

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