The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

Target working to expand next-day delivery reach

July 17, 2023

Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

Consumers crave convenience when it comes to checkout

July 14, 2023

A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.

Crocs, Obsess team on virtual shopping experience

July 14, 2023

Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.

Staples now serving as Amazon return center

July 13, 2023

Amazon has partnered with Staples to create drop-off locations for product returns.

Dillard’s retail associate never missed a workday in 74 years

July 12, 2023

A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.

Grocer says no to kiosks

July 11, 2023

Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…

Sam's Club leveraging data to boost customer shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Costco cracking down on membership card sharing at self-checkout kiosks

July 7, 2023

Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…

Shopping lines still a frustration point for consumers

July 6, 2023

A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.

How digital twins can prepare retailers for the upcoming holiday season

by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital

A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

Kroger deploying digital smart screens

June 15, 2023

Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.

Prada Group deploying Oracle tech to elevate customer experience

June 15, 2023

Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…

'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

Consumers quicker to leave brands after negative experience

June 12, 2023

Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…

Hughes Recognized for the Third Time in Gartner® Magic Quadrant™ for Managed Network Services

Gartner, the world’s leading IT and advisory company, named Hughes Network Systems, a Challenger in the 2022 Gartner® Magic Quadrant™ for Managed Network…

Hughes Introduces Active Power Edge, Showcases Suite of Managed Services at NRF 2023

New smart power distribution unit from Hughes complements the company’s robust managed services and digital signage portfolio