Customer Service News & Media
How to measure ROI of in-location experiences
by Bobby Marhamat — CEO, Raydiant
Raydiant CEO Bobby Marhamat maps out a strategy for determining return on investment for something that seems so intangible: the customer experience.
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Car dealer adopts unique customer loyalty approach
September 10, 2021
Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.
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Swiss watch retailer taps blockchain to deliver authenticity
September 9, 2021
Max Finkel Moment, a Swiss watch maker, is using blockchain technology to provide buyers with a digital duplicate of the watch as proof of authenticity.
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1-800-Flowers.com hiring on big time
September 8, 2021
1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.
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Mondelez labor strike extends to fourth week, concerning retailers
September 3, 2021
U.S. supermarkets are stocking up on snack foods as a labor strike at Mondelez International stretches into its fourth week, according to a Wall Street Journal…
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Payment options expanding: What solutions are right for your retail customers?
A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…
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How to deliver outstanding omnichannel order support
by Durk Stelter
Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment.
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Save Mart taps Swiftly to drive digital experiences forward
August 27, 2021
The Save Mart Companies, which operates 202 stores under several grocery store brands, is partnering with Swiftly, a digital platform provider.
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DHL goes mobile with headquarters store
August 26, 2021
Express shipping provider DHL now has a mobile pop-up store at its U.S. headquarters in Plantation, Florida.
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Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Real world examples of how AI works to answer retail customer questions
Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…
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Four ways retail executives are converting contact centers into growth centers
Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.
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Aldi aims to hire 20K workers in hiring week effort
August 17, 2021
Supermarket chain Aldi aims to hire 20,000 employees and is holding a national hiring week next month to make it happen.
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Skin care startup offers AI-enabled skin care kiosk
August 10, 2021
Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…
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Meal delivery service expands into vending
August 10, 2021
Fit Fresh, a prepared meal service service in Madison, Wisconsin, has expanded into vending, having placed its Fresh Byte Vending machines in three Princeton…
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How to: Empowering product experts to dazzle online shoppers
by Joseph Noonan — CEO, Vee24
Joseph Noonan, CEO of Vee24, shares insight on how to give customer service experts the tools and training needed to provide unbeatable customer service which…
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San Diego high rise to deploy automated checkout market
August 3, 2021
Vantage Pointe, in San Diego's East Village, will soon introduce Valet Market, a checkout-free retail solutions powered by computer vision and artificial…
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Scottish cafe launches cash automation solution
August 2, 2021
The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…
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Vera Bradley taps Zebra's Reflexis tech to tailor customer experience
July 30, 2021
Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…
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Stop & Shop, Volta team up on EV charging stations
July 28, 2021
Stop & Shop has partnered with Volta Industries Inc. to install electric vehicle charging stations at its stores across the Northeast, according to a press…
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