Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Kagan: Every retailer success depends on golden rule

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

Target buys Shipt to shore up delivery strategy

December 14, 2017

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Optimizing shopping cart conversions across the ecommerce customer journey

Omar Akilah, vice president of products at GrandCanals, explains how each step of the brick and mortar customer journey has a corresponding digital equivalent.

Chat customer experience not so great in UK, claims study

December 12, 2017

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…

Starbucks launches AR experience in Shanghai

December 12, 2017

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole…

Gift pickup kiosks debut in Arkansas

December 11, 2017

Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet…

Walmart digital signage delivers broken content

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…

Personalization pays off big time, claims new study

December 7, 2017

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

S&S Firepits ignites a quality customer experience with app-based delivery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they…

4 ways to keep customer trust over the holidays

David Duncan, VP of security marketing at CA Technologies, explains why retailers that want to gain — and keep — customer trust need to avoid common pitfalls.

As holiday season arrives - want a second date with your customers?

Yair Holtzer, co-founder, SVP and head of U.S. office at Como, explains why retailers must think of the holiday shopping season not only as a few particularly…

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…