Customer Service News & Media

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Presented by NICE

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QVC appoints Tony Williams to chief people officer

April 16, 2025

Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.

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American Airlines ends automatic boarding pass printing at kiosks

April 15, 2025

American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…

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Pilot Travel Centers debut flagship, expanded service

April 9, 2025

Pilot Travel Centers has unveiled a 20,000-plus-square-foot flagship store while also undertaking widespread store modernization efforts and expanded services…

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Nearly all contact centers tapping AI

April 8, 2025

Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.

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Old Navy deploying Radar tech to elevate customer experience

April 4, 2025

Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…

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Publix faces legal action alleging overcharging at self-checkout

April 4, 2025

A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…

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UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

Presented by UltronAI

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Freedom Furniture taps Coveo to boost product discovery in omnichannel shopping

April 1, 2025

Freedom Furniture, an Australian and New Zealand retailer, has deployed Coveo's AI Platform across 60 stores to improve product discovery during the…

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Why dynamic content powered by 1st party data will define retail success in 2025

by Mitchell Weisman — Founder & CEO, Innervate

Retailers who unlock the full potential of first-party data and dynamic content will build stronger customer relationships and drive serious revenue growth.

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AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

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Citi Trends leverages invent.ai to drive growth, operational efficiency

March 28, 2025

Citi Trends, a value-priced retailer, is deploying AI-powered inventory optimization from invent.ai to enhance operational efficiency and boost revenue growth.

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Mathis Home taps Blue Yonder to boost customer satisfaction via inventory planning

March 28, 2025

Mathis Home, a large independent furniture retailer, is deploying Blue Yonder's technology to improve customer satisfaction by optimizing inventory planning…

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CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…

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Lowe’s employees rank tops in customer experiences

March 26, 2025

Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.

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AI-powered self-service: Ethical, privacy considerations

by Sandra Carpenter — Editor, Networld Media Group

Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…

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Why e-commerce retailers need to focus on the search bar

March 24, 2025

E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…

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AiFi, Verizon, Atlanta Hawks team on cashierless checkout

March 24, 2025

The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.

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Advance Auto Parts closing 700 stores by mid year

March 21, 2025

Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.

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Target all about blending physical, digital, social commerce experiences in 2025

March 20, 2025

Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…

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