Costco raises hourly pay for most workers

February 10, 2025

Costco has raised pay for most of its hourly workers.

Lidl UK to roll out digital micro-donation system at self-checkouts

February 10, 2025

Lidl is set to become the first U.K. supermarket chain to introduce Pennies, a digital micro-donation system, to self-checkouts, according to a Birmingham Live…

Amazon expands Whole Foods CEO role

February 7, 2025

Amazon is expanding the role of Whole Foods CEO Jason Buechel to oversee its worldwide grocery stores business, including Amazon Go convenience stores and…

Customers need more than frictionless experiences in retail

Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.

The Dog Stop opened 12 US locations, debuted services in 2024

February 6, 2025

The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…

H-E-B tops dunnhumby grocery retailer ranking

February 5, 2025

H-E-B has been ranked at the top U.S. grocer, according to the dunnhumby Retailer Preference Index, a study that examines the $1 trillion dollar U.S. grocery…

How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.

Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

Hy-Vee stores pull self-checkouts in favor of staffed express lanes

January 31, 2025

Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…

Kodak Moments debuts Edge Order Station for retail photo departments

January 30, 2025

Kodak Moments, a photo products and services provider, has launched a self-service kiosk called the Edge Order Station, according to a press release. The kiosk…

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

7-Eleven ATMs focus of skimmer investigation

January 24, 2025

Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…

Aldi produce aisle home for an unexpected store visitor

January 23, 2025

Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

National Retail Solutions offers free POS to retailers impacted by California fires

January 17, 2025

National Retail Solutions, a provider of point-of-sale systems, is offering free POS systems to retail businesses in zones impacted by the ongoing fires in Los…

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.