Customer Service News & Media

Companies stockpiling goods in response to tariff trade policy changes

May 9, 2025

There has been a 228% increase in Days of Inventory on Hand between February and April as companies respond to tariff policy impacts, according to a Deposco…

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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations

May 9, 2025

Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…

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How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

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DSW debuts partnership with Imbox Protection

May 6, 2025

DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…

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3 ways retailers can restore soft skills, boost profits in 2025

by Pamela Eyring — President, The Protocol School of Washington

Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…

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Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.

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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.

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Lids refreshes retail concept to enhance shopping experience

May 2, 2025

Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.

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NCR Atleos certified as most loved workplace

May 1, 2025

NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…

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True unified commerce starts before checkout

by Simon Molnar — Founder & CEO, Flagship.ai

It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…

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Lowe’s acquiring Artisan Design Group for $1.3B

April 29, 2025

Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…

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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience

April 29, 2025

Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…

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Chestnut Market debuts Mashgin AI checkout in Connecticut

April 25, 2025

Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.

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Consumers struggling to get help, frustrated by search efforts

April 24, 2025

A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…

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Foot Locker taps Ometria to drive data-powered customer marketing

April 24, 2025

Foot Locker has partnered with Ometria as its customer data platform to accelerate data-powered customer marketing and to forge deeper customer relationships.

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Sam’s Club growth strategy features scan and go tech, personalized AI advertising

April 22, 2025

Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…

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Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

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How AI drives engagement, loyalty, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

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Mondan launches VR-powered design-on-demand service

April 18, 2025

Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.

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Retail hiring tips, advice and why data is crucial

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…

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