Customer Service News & Media
Customers need more than frictionless experiences in retail
Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.
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The Dog Stop opened 12 US locations, debuted services in 2024
February 6, 2025
The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…
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H-E-B tops dunnhumby grocery retailer ranking
February 5, 2025
H-E-B has been ranked at the top U.S. grocer, according to the dunnhumby Retailer Preference Index, a study that examines the $1 trillion dollar U.S. grocery…
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How to maintain high customer support levels during a big sales season
by Dave Tu — President, DCL Logistics
Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.
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Ricoh VP talks driving personalized experiences in retail
Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…
Presented by Ricoh USA, Inc.
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Hy-Vee stores pull self-checkouts in favor of staffed express lanes
January 31, 2025
Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…
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Kodak Moments debuts Edge Order Station for retail photo departments
January 30, 2025
Kodak Moments, a photo products and services provider, has launched a self-service kiosk called the Edge Order Station, according to a press release. The kiosk…
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A Closer Look CEO shares insight on making a personal customer connection
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…
Presented by A Closer Look
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7-Eleven ATMs focus of skimmer investigation
January 24, 2025
Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…
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Aldi produce aisle home for an unexpected store visitor
January 23, 2025
Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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National Retail Solutions offers free POS to retailers impacted by California fires
January 17, 2025
National Retail Solutions, a provider of point-of-sale systems, is offering free POS systems to retail businesses in zones impacted by the ongoing fires in Los…
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Creating harmony in retail: How to navigate the blend of digital and in-person shopping
by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8
For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…
read nowBatteries Plus COO talks consumer trends, customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…
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Creating connections in main street stores
by Olivia Robinson — Head of Strategic Growth, VoCoVo
Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…
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Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers
Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…
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Dollar Shave Club teams with Kodif for improved customer support
January 3, 2025
Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.
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CVS Health pharmacies offers free deposits via Varo Bank
December 27, 2024
CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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The Fresh Market, VusionGroup team up on digital signage, inventory management
December 23, 2024
The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.
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