Customer Service News & Media

Home Depot debuts Magic Apron to help customers get needed answers

March 19, 2025

The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.

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Who owns the retail returns process? The impact and challenges of disjointed strategies

by Tim Robinson — Corporate Vice President, Returns, Blue Yonder

The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…

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Amazon 'Just Walk Out' tech arrives in North Dakota convenience store

March 17, 2025

Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…

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Lowe’s debuts AI-powered virtual advisor tool

March 14, 2025

Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.

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3 tips for using tech, data to improve customer experience

by Mike Groesch — Senior VP, Commerce Support, NCR Voyix

Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.

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Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year

March 14, 2025

Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.

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Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

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Radar CEO offers insight on how geolocation tech is helping retailers

Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…

Presented by Radar

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How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

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UK retailer Boden taps First Insight tech to improve merchandising decisions

March 7, 2025

Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…

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AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

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Revolutionizing Kiosk Maintenance: Setting the Standard for Being Successful in the Kiosk Industry!

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and…

Presented by Crane Payment Innovations

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Experiential design puts all the ducks in a row at Duck World

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.

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UK grocer Asda puts bridal wear in online aisles

March 4, 2025

Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.

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Digital scratchcard vending machine trialed at Asda in UK

February 28, 2025

A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…

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Vida Shoes taps Fast Simon tech for e-commerce optimization

February 26, 2025

Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…

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Joann shuttering all store locations

February 25, 2025

Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.

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Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…

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Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts

February 25, 2025

Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.

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Joann will close 500 stores

February 24, 2025

Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.

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