Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…

Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts

February 25, 2025

Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.

Joann will close 500 stores

February 24, 2025

Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.

Wells Fargo pulling ATMs from Speedways in Minnesota

February 20, 2025

Wells Fargo plans to remove 178 ATMs from Speedway locations in Minnesota. It will also add 54 advanced ATMs in branches, featuring larger withdrawals and…

Wesco expanding Mashgin AI-powered checkout tech

February 19, 2025

Wesco, a convenience store brand, is expanding its deployment of Mashgin's AI-powered checkout technology to over 20 locations.

Stinker Stores future-proofs store environment with NCR Voyix technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.

Veesual bumps up virtual try-on features

February 17, 2025

Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.

Stop & Shop deploys 'savings station' kiosks

February 14, 2025

Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center

by Retail Customer Experience

Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…

Presented by Toshiba Global Commerce Solutions, Inc.

JCPenney debuts bulk order purchasing website

February 13, 2025

JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.

Kroger debuts virtual health coaching for members

February 12, 2025

Kroger is hoping to help loyalty members achieve their health and wellness goals with digital support via "OptUP Your Nutrition," a free nutrition coaching…

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Linnworks, Temu partnership offers online retalers opportunity for streamlined operations

February 11, 2025

Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…

Honeylove modernizes production chain with Inspectorio management platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.

BJ’s debuts tap and pay at gas locations across 21 states

February 11, 2025

BJ's Wholesale Club is offering a tap and pay option at all of its 186 gas locations in 21 states.

Costco raises hourly pay for most workers

February 10, 2025

Costco has raised pay for most of its hourly workers.

Lidl UK to roll out digital micro-donation system at self-checkouts

February 10, 2025

Lidl is set to become the first U.K. supermarket chain to introduce Pennies, a digital micro-donation system, to self-checkouts, according to a Birmingham Live…

Amazon expands Whole Foods CEO role

February 7, 2025

Amazon is expanding the role of Whole Foods CEO Jason Buechel to oversee its worldwide grocery stores business, including Amazon Go convenience stores and…