Amazon expands university pickup strategy

April 29, 2016

University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.

Foxtel hires on new customer service, retail leader

April 28, 2016

Mark Buckman, former managing director at Telstra and Commonwealth Bank CMO, has been tapped as Foxtel's new leader for customer and retail strategy.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

Amazon expands Prime Now restaurant delivery

April 27, 2016

San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

by Bryan Pearson — President, LoyaltyOne

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail…

Amazon extends free same-day delivery to new metro locations

April 11, 2016

Amazon’s Prime membership feature of free same-day delivery is now an option for members in 11 new metro sites.

Digital divide in the digital supply chain environment

April 11, 2016

Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.

5 things retailers must do to make IoT not about "things"

by Chris Petersen — Owner, IMS

Retail is doing a horrible job with IoT because it's not about things at all.

Shipping wars: Fighting the pricing surge with omnichannel retail tactics

An increase in shipping prices from popular shipping providers is a big reason why retailers are looking for a solid strategy to overcome the current shipping…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

IKEA advances expansion strategy in Canada

April 8, 2016

IKEA's latest distribution center has opened in Mississauga, Ontario.

Kroger expands online ordering, pickup service into major markets

April 7, 2016

Consumer embracement of the ClickList service is prompting Kroger to expand the service.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.