Online grocery shopping gaining in popularity among consumers

July 1, 2015

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Editor, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Retailers facing 'egg-ceptional' customer dilemma

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.

Alibaba going mobile to reach consumers no matter where they're shopping

June 23, 2015

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

June 23, 2015

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a…

Pepper robot boasts record sales, may be the retail assistant of the future

June 21, 2015

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

June 21, 2015

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania…

Drone delivery scheduled for take off in just one year

June 18, 2015

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

Office Depot launches Apple Watch app

June 1, 2015

Office Depot is the latest retailer to embrace the Apple Watch with its recent launch of an app specifically designed for the watch.

Amazon Prime Now adds one-hour delivery from local stores

May 26, 2015

Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.

Uber, Nordstrom, Macy's take arms, and Armanis

by Bryan Pearson — President, LoyaltyOne

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

Study: Retailers struggling with omnichannel shopping

May 20, 2015

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.

Generation gap narrowing when it comes to customer service

May 14, 2015

New research shows there is no secret formula for serving millennials who have higher expectations.

Companies partner to provide in-store analytics in Middle East

May 8, 2015

Walkbase, an analytics and marketing company, is partnering with BT Al Saudia for delivering in-store analytics in five countries.

Retailers worldwide lose $1.75 trillion

May 7, 2015

IHL Group reports retailers worldwide lose $1.75 trillion annually due to the cost of overstocks, out-of-stocks and returns.