Customer Service News & Media

Walmart expands restaurant delivery business with Papa Johns partnership

September 16, 2026

Walmart is expanding its restaurant delivery business through a partnership with Papa Johns, allowing customers to order pizza and other menu items alongside…

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Target names Mark Weinstein as guest experience officer

September 14, 2026

Target has named Mark Weinstein as guest experience officer and chief marketing officer.

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Why merchandising must follow behavior, not dates

by Aneesh Dhawan — CEO & Co-Founder, Knit

Merchandising used to be about timing, but now, it has to be about understanding. With solid enough research, the smartest brands won’t predict the future…

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Target launches AI features for faster customer discovery, shopping

September 11, 2026

Target has added AI-powered features into its app to make shopping easier, more inspiring and more personal for the shoppers.

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Kim Kardashian’s Skims brand teams with DoorDash

September 11, 2026

Skims, a fashion brand from reality star Kim Kardashian, is partnering with DoorDash for on-demand delivery from all Skims stores in the U.S.

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Target launching beauty studio promising elevated shopping experience

September 8, 2026

Target Corporation will launch the Target Beauty Studio, a beauty destination featuring a curated assortment of more than 1,600 products. The studios will open…

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Kohl's taps Arianne Parisi as chief customer officer

September 8, 2026

Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since…

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Southwest teams with Chase on first-ever airport lounges

September 8, 2026

Southwest Airlines Co. has started construction on the first of four airport lounges, initiating its first-ever airport lounge network.

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Publix changes self-checkout line rule

September 4, 2026

Grocery brand Publix is changing a longtime self check-out rule as a way to give store associates more flexibility when it comes to customers using the…

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Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

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Boscov’s teams with Manhattan to modernize fulfillment

September 3, 2026

Boscov's, a family-owned department store chain with 51 locations across nine Mid-Atlantic and Northeast states, has selected Manhattan Associate's ActiveOrder…

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Buc-ee’s traffic tops 210M annual trips

September 2, 2026

Convenience and fuel retailer Buc-ee's has hit a big benchmark — more than 210 million annual trips, according to a Numerator report.

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Topgolf, Family Entertainment Group team up to create exceptional guest experiences

September 2, 2026

Family Entertainment Group, a national developer and operator of entertainment experiences, is partnering with Topgolf to create exceptional guest experiences…

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Batteries Plus debuts AI platform to drive growth, amplify store experience

September 1, 2026

Batteries Plus, a battery and power solution retail service center, has debuted an AI platform featuring tools to boost the franchise development pipeline and…

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HotelKey reducing labor with self-check-in kiosk deployments

August 31, 2026

HotelKey is expanding deployment of its self-check-in kiosk as hotel operators look to automate routine front-desk functions and provide around-the-clock…

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Quay stores deploy Eyebot automated vision testing

August 31, 2026

Eyewear retailer Quay has partnered with Eyebot to install automated vision-testing kiosks at select stores, according to a press release, allowing customers…

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Amazon expanding drone delivery this year

August 27, 2026

Amazon Prime Air drone delivery is expanding to nearly 500 cities and towns this year.

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Why retail warehouse technology keeps falling short of the customer experience promise

by Michelle Jones — Director of Presales and Solutions Consulting, Logistics Reply

The frustration retail warehouse leaders feel with technology implementations begins with how the industry has framed maturity.

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Costco moves into Medicare business via SCAN Health Plan

August 27, 2026

Costco is partnering with SCAN Health Plan to launch a suite of senior-focused insurance products and is Costco's first partnership with a Medicare plan.

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Aldi asks fans to choose next coffee creamer flavor

August 26, 2026

Aldi is leaving the flavor of its next Barissimo coffee creamer, or possibly two flavors, in the hands of fans.

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