How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Kroger reducing workforce by 1K

September 8, 2025

Kroger aims to reduce its companywide workforce by 1,000 jobs.

Staples stores making room for optical locations

September 8, 2025

Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.

Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know

Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…

The new 4 Ps of customer engagement

by Scott Opiela — Chief Marketing Officer, Acoustic

To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.

Criminal gang stole millions from Home Depot over several years

September 5, 2025

Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.

Spirit enters Chapter 11, issues letter to travelers

September 4, 2025

Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…

Amazon Just Walk Out Cafe debuts at South Carolina hospital

September 3, 2025

Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…

Shoplifting reportedly broke up Target, Ulta Beauty partnership

September 3, 2025

Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…

Home Depot issues price increase warning

September 2, 2025

Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

Southwest Airlines changes plus-size passenger policy

August 28, 2025

Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.

Aldi London store overhauls Shop & Go system, deploys self-checkouts

August 27, 2025

Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…

Radar debuts 5-step retail trends playbook

August 22, 2025

Radar has launched a five-step retail playbook offering best-in-class tactics from retailers that are using location to power every stage of the customer…

Retailers, store associates struggling to meet shoppers expectations

August 22, 2025

Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…

Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink

August 21, 2025

Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at…

Radar debuts guide for location-based engagement strategy

August 21, 2025

Radar has published a free step-by-step guide for launching a location-based engagement strategy that will deliver results.

Orlando Airport’s animated astronaut making security lines efficient and fun

August 19, 2025

There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).