Frontline workers feeling disengaged, left out of culture

November 14, 2025

Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Tommy Bahama taps Aptos ONE for next-gen retail experience

November 13, 2025

Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…

Walmart debuts AI shopping tools as holiday season arrives

November 10, 2025

Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.

Amazon Pharmacy to launch prescription pickup kiosks in Los Angeles clinics

November 6, 2025

Amazon Pharmacy will begin installing prescription pickup kiosks inside select One Medical clinics across the Los Angeles area in December, expanding its…

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Amazon building smart delivery glasses to help drivers

November 5, 2025

Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.

From the Living Room to the Waiting Room

QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.

Presented by Zebra Technologies

Effective strategies for making your customers feel like they’re top priority

by Cynthia Mielke — VP, Strategic Partnerships, Tango

When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…

Aldi removes self-checkout lanes at some Maryland stores

November 3, 2025

Aldi has removed self-checkout lanes at several stores in Montgomery County in Maryland, including locations in Germantown and Montgomery Village, as part of a…

Independent grocers adopt Instacart for in-store, online operations

October 31, 2025

Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…

Footasylum teams with invent.ai to drive revenue, better inventory process

October 30, 2025

Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Kroger hiring 18K associates to boost customer experience

October 28, 2025

Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.

Amazon hiring 250K workers for holiday season

October 27, 2025

Amazon plans to hire 250,000 workers for the holiday season.

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…