Customer Service News & Media
Bookstore promos shop with vending machine
May 5, 2026
A book vending machine has launched at Krog Street Market in Atlanta, according to a Secret Atlanta report, offering readers a convenient way to pick up books…
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How digital signage is changing hospitality customer experience
by Bradley Cooper — Editor, Connect Media
Going forward, hospitality AV will be more connected, more intelligent and more immersive than ever before. Systems will increasingly operate as part of a…
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How leading retailers are re-thinking the role of the shopping cart
by Fraser Neil — Chief Sales Officer, Cust2Mate
The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…
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Maryland 1st state to ban surveillance pricing in grocery outlets
April 29, 2026
Maryland is the first U.S. state to outlaw the use of surveillance pricing in grocery stores and the use of personal data to set potentially higher prices.
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Evolvending, ART planning more airport expansions
April 29, 2026
Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…
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Retailers brace for self-checkout limits
April 29, 2026
Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…
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What makes luxury customer support operationally different
by Anna Bielikova — Chief Operations Officer, Simply Contact
Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…
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Texas liquor store tests robotic fulfillment tech
April 28, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Home Depot solves Pro customers' top headache with real-time delivery tracker
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…
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L.L. Bean taps Amperity to revamp customer journey, boost loyalty
April 22, 2026
L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…
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Lowe’s debuts home maintenance subscription program powered by store associates
April 13, 2026
Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.
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Verizon hospitality leader shares insight on eliminating retail's phantom inventory
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…
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Amazon to stock weight loss drug in clinic kiosks
April 10, 2026
Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…
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Fuel costs hitting import carriers may impact retailers, customers
April 9, 2026
While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…
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Customer experience horror stories and how better connection prevents them
by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.
Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.
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Minnesota lawmakers mulling surveillance pricing ban
April 3, 2026
Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishments.
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CVS Health debuts apothecary-style pharmacy locations
April 2, 2026
CVS Health had debuted the first of nearly 20 apothecary-style pharmacy locations it plans to open this year to increase access to pharmacy care.
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Toshiba leader talks mobile device innovations, retail customer experience tech
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.
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Buc-ee's rolling out specialty coffee vending
March 30, 2026
Roadside retail phenomenon Buc-ees is expanding its beverage offerings through a partnership with Costa Coffee, introducing automated coffee kiosks at…
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Sally Beauty debuts TikTok Shop
March 27, 2026
Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.
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