Champs Sports debuts reimagined store concept

July 18, 2025

Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.

Walmart changes checkout in NJ

July 17, 2025

Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…

New Look deploys Amperity platform to boost customer experience

July 17, 2025

New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…

GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.

Love's Travel Stops deploys smart kiosks

July 15, 2025

Love's Travel Stops and Country Stores has partnered with Bite to install smart kiosks at its Arby's restaurant locations nationwide, according to a CSP…

Amazon driving same-day, next-day delivery into more than 4K cities

July 14, 2025

Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.

Walmart renews partnership with Scandit

July 14, 2025

Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…

Let's Talk Retail Episode 1: Four Strategies to Help You Accelerate Your Business

In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron…

Loyalty Programs: How to Create Emotional Connections with Customers

Learn how modern loyalty programs are evolving to foster deeper customer relationships through personalization, seamless experiences, and value-driven…

The Hidden Value of Consistency in Convenience

Find out how delivering consistent convenience helps retailers build trust, drive loyalty, and keep shoppers coming back. The blog explores strategies like…

Spirit Halloween aims to hire 50K workers for 2025 holiday season

July 11, 2025

Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…

Germany grocer adopts Diebold Nixdorf AI self-checkout

July 9, 2025

Edeka Beckesepp, a Germany-based grocer, has integrated self-service checkouts featuring Diebold Nixdorf's AI-powered fresh produce recognition and age…

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…

How a Tourism Center creates an immersive interactive experience in XXL

Sexten launches 118'' interactive video wall to digitize their tourism experience center.

Presented by eyefactive GmbH

Athleisure brand Vitality taps Loop for personalized, seamless returns process

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.

Pestana Hotel Group deploys digital check-in arrival experience

June 27, 2025

The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.

Study reveals disconnect with retailers' CX perceptions

June 26, 2025

Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

DeCicco & Sons grocery taps Simbe for better operational precision

June 17, 2025

DeCiccio & Sons, a New York grocery chain, is tapping Simbe, a retail shelf digitization solution, to deploy Simbe's Store Intelligence platform to the…