Why retailers should treat checkout as strategic experience, not just a transaction

by Pavel Tsarykau — CEO, Expert Soft

Checkout may seem like just a confirmation page, but it’s still part of the customer journey. If that step is unstable or slightly misaligned with…

Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience

August 12, 2025

Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…

Mall of America deploys AI-powered video analytics

August 11, 2025

Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.

The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations. The blog explores how aligning…

NRS completes first season of c-store educational series

August 7, 2025

National Retail Solutions, a provider of point-of-sale systems and merchant services for independent retailers, has released the 12th and final episode of…

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

NRS teams with DoorDash to empower local retailers

August 4, 2025

National Retail Solutions Inc. is partnering with DoorDash, leveraging DoorDash's retail APIs, to strengthen small independent retailers nationwide.

Return on relationship: Why your return policy might be your strongest loyalty tool

by Marie DeLeo — Director, Strategic Consulting, Kobie

In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…

Home Depot, Lowe’s retain top ranking among home improvement brands

August 1, 2025

Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…

Southwest debuting seat selection option in 2026

July 31, 2025

Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.

Wegmans Dewitt debuts Instacart’s Caper Carts

July 29, 2025

The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.

Lidl takes a leap forward in digital evolution

July 29, 2025

Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…

Food Lion deployment completes Flybuy integration across Ahold Delhaize stores

July 28, 2025

Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.

Hardware retailer taps Blue Yonder to optimize inventory management

July 25, 2025

Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.

Rack Room Shoes realigns leadership to drive digital innovation

July 22, 2025

Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…

National Retail Solutions (NRS) Launches DoorDash Partnership Nationwide

National Retail Solutions, Inc. (NRS) is proud to announce a partnership with DoorDash, leveraging DoorDash’s retail APIs to strengthen small independent…

Embracing Modularity in POS Tech: Innovate with Confidence

Create your tomorrow with innovative, flexible, and tailored solutions that meet your needs while skipping those that don’t.

Presented by Toshiba Global Commerce Solutions, Inc.

Champs Sports debuts reimagined store concept

July 18, 2025

Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.

Walmart changes checkout in NJ

July 17, 2025

Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…

New Look deploys Amperity platform to boost customer experience

July 17, 2025

New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…