Target issues apology on offensive costume: We got this wrong

August 25, 2026

Target is apologizing for selling a costume deemed offensive that ignited strong social media backlash.

Amazon locker network expands to more than 750 colleges

August 24, 2026

Amazon has expanded its Locker network to more than 750 locations across more than 500 U.S. college and university campuses, according to a press release. The…

Chewy tops when it comes to consumer trust

August 24, 2026

Chewy took the top spot as the most trusted company in America in the 2026 Axios Harris Poll 100 Reputation Rankings.

Designing Immersive Experiences in Specialty Retail

Immersive specialty retail experiences take shape when store design, technology, and human interaction work together to create meaningful customer connections.

Walmart: Tariff refunds will keep prices low

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart revealed it had 11,000 rollbacks in prices in the second quarter, up from 7,200 rollbacks at the end of the first quarter.

Target sales reveal growth boosted by tariff refunds

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target beat street expectations with its Q2 earnings but CEO Michael Fiddelke said there is still important work ahead.

Home Depot deploys express delivery nationwide, Q2 earnings exceed expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot launches nationwide express delivery across all U.S. markets on the same day Q2 earnings reflect sales of $47.9 billion in Q2 2026, an increase of…

Jetstar will soon charge for overhead luggage use

August 18, 2026

An Australia-based airline plans to implement a charge for using overhead luggage space.

Touchpoint Talks Karlsruhe: How Retail Data Connects Store Touchpoints

Retail data, staffless stores and smartphone-controlled shop windows: impressions from Touchpoint Talks Karlsruhe 2026.

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Home Depot realigns leadership to drive innovation

August 13, 2026

The Home Depot has made leadership changes in a quest to accelerate innovation and grab greater a bigger piece of the $1.2 trillion home improvement market.

Wegmans testing revamped carts

August 13, 2026

Wegmans is piloting redesigned shopping carts at two Pennsylvania locations.

American Eagle Outfitters CEO named visionary for 2027

August 11, 2026

Jay Schottenstein, CEO and executive board chairman at American Eagle Outfitters Inc. has been named "The Visionary 2027" recipient by the National Retail…

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

NJ governor signs law banning surveillance pricing

August 7, 2026

Surveillance pricing, which is using data to set and changes prices in retail establishments, is now illegal in New Jersey.

Costco teams with Trinity Energy in quest for commercial energy independence

August 6, 2026

Costco Wholesale is going off grid in launching an independent, on-site energy system at its Port St. Lucie, Florida distribution center.

Frontier deploying Starlink onboard Wi-Fi next year

August 6, 2026

Frontier Airlines reported a record-setting revenue in Q2, due to a 38% year-over-year increase.

What Amazon's Q2 earnings reveal about consumer needs, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.

Dry cleaner deploys automated kiosk

July 31, 2026

California dry cleaner Four Seasons Cleaners has introduced a fully automated, 24/7 dry-cleaning drop-off and pickup kiosk at its State Street location in…