Retail’s big reset: Why 2026 will separate brands that execute from brands that just plan

The brands that win in 2026 will be the ones that execute — consistently, visibly, and without excuses.

Cash stolen from Kroger ATM in Ohio

February 4, 2026

Police in Green Township, Ohio are on the lookout for two individuals who allegedly stole cash from a Kroger ATM, according to a report by Yahoo.

Bish Creative debuts 32-inch E-Paper Smart Signs at NRF 2026

Bish Creative shared insight on the E-Series Digital Merchandising Platform which made its debut inside the Samsung booth at NRF 2026 event.

Presented by Bish Creative

Plustek eScan scanner speeds auto dealership's digital transformation.

When Lynch started having issues with their existing scanning system, they turned to Plustek and learned about their eScan autonomous network scanning…

Presented by Plustek

Massis Kabob uses Plustek eScan SharePoint scanners to improve business process efficiency

Massis Kabob needed a method to send documents from their 6 locations to the main office more efficiently than fax, and more cost effectively than courier…

Presented by Plustek

Self-service reshaping retail in Australia

February 3, 2026

Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.

The Vitamin Shoppe debuts innovation store in New York City

February 3, 2026

The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.

URway Holdings details AI Connect Bar capabilities

AI Connect Bar is a unified communications product intentionally designed to leverage the full power of conversational (voice) AI.

Presented by URway Holdings

Stinker Stores boosts employee retention with DailyPay

January 30, 2026

Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…

BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

5 trends impacting the in-store experience

January 28, 2026

Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…

Amazon chief: Tariff costs creeping into prices

January 28, 2026

Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…

American Airlines debuts free high-speed Wi-Fi

January 26, 2026

American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.

2026 will be the year of agentic AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Hawaiian Airlines aims to boost customer experience with $600M strategy

January 22, 2026

Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

Woof Gang enjoys robust sales, footprint growth

January 20, 2026

Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.

Why most brands lose their best BFCM customers and how to fix it in 2026

by Kait Stephens — CEO & Co-Founder, Brij

Your best customers from 2025? They’re already out there. You just need to make sure they’re not invisible the next time they show up.

Nearly half of consumers would choose dental visit than wait a week for refund

January 14, 2026

Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.