Food, beverage retailers tapping Walmart GoLocal delivery service

June 29, 2022

Independent beverage and food services now have access to same-day and next-day delivery options via Local Express and Walmart GoLocal, the retailer's…

Blackhawk Network, LibertyX partner to enable bitcoin purchases

June 23, 2022

Blackhawk Network, a payments solutions provider, has partnered with LibertyX to allow customer to purchase bitcoin at participating merchants such as Tops…

Airport installs kiosks for automated baggage handling

June 22, 2022

Zurich Airport has integrated an automated baggage handling system to streamline the baggage drop process using 20 self-service kiosks, according to a press…

C-store chain installs self-checkout kiosks

June 22, 2022

Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…

Hotel introduces self-check-in/checkout kiosk

June 21, 2022

The bai Hotel Cebu, located between Cebu and Mandaue City in The Philippines, recently became the first hotel outside of metro Manila to deploy a self-check-in…

Indiana Pacers trust data for delivering best customer experience

by Kevin Damask — Editor, Digital Signage Today

Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with…

Why retailers must shift from transactional behavior to transparent behavior

June 16, 2022

Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…

Customer experience quality declined in past year

June 16, 2022

The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.

Amazon innovating in fight against fraudulent sellers

June 14, 2022

Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.

Working women dealing with high burnout level, claims report

June 13, 2022

Working women are facing a high level of burnout and a lack of flexibility in the job, according to a Deloitte report, "Women @ Work 2022: A Global Outlook."

Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

Duluth Trading taps Tata Consultancy platform to boost customer satisfaction

June 13, 2022

Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

ICX keynote: Lean on quality employees to innovate, grow

by Kevin Damask — Editor, Digital Signage Today

"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.