Walmart launches return pickup service

September 26, 2022

Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.

Gap slashing corp workforce in expense reduction strategy

September 26, 2022

Gap Inc. is reportedly cutting 500 corporate roles in a quest to reduce expenses.

Target hiring on 100K workers for holiday season

September 23, 2022

Target plans to hire 100,000 seasonal employees for the holiday sales season, the same number it hired on in 2021.

Walmart not hiring big for holiday season

September 23, 2022

Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.

Exploring the ‘invisible' future of customer experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Brands must embrace the complexities of the digital landscape to enable ‘invisible’ customer experiences.

How To Turn Your Stores into Super Converting Stores For Holiday Season

Retailers work hard to understand what kind of store experience they're delivering for their valued shoppers. To be ready for the holiday shopping season…

Meijer debuts ‘food focus’ store format

September 20, 2022

Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.

Ways to improve cashierless experiences for today's shoppers

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

With personalized offers, real-time access to information and post-purchase communication, cashierless stores can be sure to create an easy, fast experience…

Retailers join forces to reduce credit card fees

September 16, 2022

Walmart and Target are just two of 1,600 retailers joining forces to pass legislation that would give them the right to route credit-card payments over…

1-800-Flowers.com hiring on staff for seasonal needs

September 15, 2022

Floral and gift retailer 1-800-Flowers.com plans to hire more than 8,000 seasonal as well as year-round store associates nationwide to meet the upcoming…

UPS aims to hire 100K workers for holiday season

September 12, 2022

United Parcel Service aims to hire on more than 100,000 additional workers to handle packages and delivery during the upcoming holiday season.

Online eyewear retailer deploys ‘fast frame’ for speedy delivery

September 12, 2022

Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.

A secret to retail CX in 2022: The prepared contact center agent

by Einat Weiss

By focusing on the well-being of customer service reps who interact directly with customers, retailers can transform the contact center from a cost center to…

Love’s Travel Stops launches Jamba by Blendid robotic smoothie kiosk

September 9, 2022

Love's Travel Stops has opened its first Jamba by Blendid autonomous robotic kiosk at the rest area in Williams, California on I-5, Exit 578/Highway 20 just…

Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

Amazon Just Walk Out tech plays starring role in NFL stadium store

September 6, 2022

Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…

Bonobos taps store associates as chat support

September 1, 2022

Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…