Ace Hardware goes Thanksgrilling in customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…

Hitched launches ring try-on for brides

November 8, 2021

Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.

Bed Bath & Beyond names first chief customer leader

November 8, 2021

Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Vaccine mandate takes effect January 4 for large businesses

November 4, 2021

The Biden administration's vaccine mandates for businesses with more than 100 employees, healthcare workers and federal contractors is set to take effect…

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Amazon hiring on 150K, offering sign-on bonus, extra hourly pay

October 27, 2021

In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…

A harmonious tale: Strengthening the retailer-CPG relationship

by Ryan Powell

Ryan Powell, SVP retail strategy and consulting at Insite AI, explains why the relationship between retailers and CPG brands goes beyond breaking silos of data…

Poor consistency big reason for poor customer experience

October 21, 2021

Consumers cite the lack of consistency as a top reason why brands are falling short in providing an excellent customer experience, according to a Redpoint…

PetSmart launches pharmacy service

October 21, 2021

PetSmart now offers an online pharmacy service for pet owners, providing prescription service, antibiotics and supplements. Customers with a prescription from…

Stop & Shop, Instacart offer delivery express option

October 20, 2021

Grocer Stop & Shop and third-party delivery company Instacart are joining forces on a 30-minute delivery service for the Northeast of the U.S.

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Target ups pay for peak days during holiday season

October 13, 2021

Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.

5 benefits of personalized marketing retailers aren’t thinking about

by Fayez Mohamood

Fayez Mohamood, CEO and co-founder of Bluecore, explains why handing over at least some control of the messaging in customer communications to technology can…

Winning the talent war is all about recognition, healthy work-life balance

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…

Walmart aims to hire 150K in second hiring push

October 6, 2021

In late summer Walmart announced it was hiring on 20,000 to help meet supply chain demands. Now it's planning to hire nearly 150,000 staff for the pre- and…

Neiman Marcus data hack may involve 4.6M customer accounts

October 1, 2021

The Neiman Marcus Group is working with cybersecurity company Mandiant on a data breach that may have compromised 4.6 million customers.