Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

T-Mobile True Name lets customers display chosen name on debit card

March 3, 2022

T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…

Walmart GoLocal, Cognetry team on delivery strategy

March 3, 2022

Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk

March 2, 2022

Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…

Why data matters in boosting customer service agent operations

Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

Home Depot COO steps into CEO role

March 1, 2022

Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.

Bath & Body Works chief leaving in May

February 28, 2022

Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.

C-stores seek power rate equity before investing in EV charging stations

February 25, 2022

Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…

Lowe’s, Instacart team up on delivery effort

February 25, 2022

Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

Grabango to deploy checkout-free technology at MAPCO stores

February 21, 2022

Grabango, a provider of checkout-free technology for existing stores, has partnered with MAPCO, a southeastern convenience store chain, to add checkout-free…

EOS Links deploys EV charging stations at Choice Hotels International

February 18, 2022

EOS Linx, a provider of solar-supported stations with electric vehicle chargers and digital advertising displays, is collaborating with Choice Hotels…

Walgreens leader now CMO for EcoATM Gazelle

February 18, 2022

Patrick McLean EcoATM/Gazelle, a smartphone and mobile e-commerce provider with 5,000 trade-in kiosks across the United States, the U.K. and Germany…

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…

Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.