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Customer Service News & Media

DHL goes mobile with headquarters store

August 26, 2021

Express shipping provider DHL now has a mobile pop-up store at its U.S. headquarters in Plantation, Florida.

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Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

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Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

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Four ways retail executives are converting contact centers into growth centers

Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.

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Aldi aims to hire 20K workers in hiring week effort

August 17, 2021

Supermarket chain Aldi aims to hire 20,000 employees and is holding a national hiring week next month to make it happen.

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Skin care startup offers AI-enabled skin care kiosk

August 10, 2021

Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…

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Meal delivery service expands into vending

August 10, 2021

Fit Fresh, a prepared meal service service in Madison, Wisconsin, has expanded into vending, having placed its Fresh Byte Vending machines in three Princeton…

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How to: Empowering product experts to dazzle online shoppers

by Joseph Noonan — CEO, Vee24

Joseph Noonan, CEO of Vee24, shares insight on how to give customer service experts the tools and training needed to provide unbeatable customer service which…

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San Diego high rise to deploy automated checkout market

August 3, 2021

Vantage Pointe, in San Diego's East Village, will soon introduce Valet Market, a checkout-free retail solutions powered by computer vision and artificial…

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Scottish cafe launches cash automation solution

August 2, 2021

The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…

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Vera Bradley taps Zebra's Reflexis tech to tailor customer experience

July 30, 2021

Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…

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Stop & Shop, Volta team up on EV charging stations

July 28, 2021

Stop & Shop has partnered with Volta Industries Inc. to install electric vehicle charging stations at its stores across the Northeast, according to a press…

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Circle K signs exclusive partnership with Bitcoin Depot

July 27, 2021

Circle K, a convenience store chain that already has more than 700 bitcoin ATMs in 30 states, has signed an exclusive international partnership with Bitcoin…

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Bed Bath & Beyond advances digital-first strategy

July 26, 2021

Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…

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Norway debuts digitized car dealership

July 22, 2021

Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…

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Costco keeping senior hours post pandemic

July 22, 2021

The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.

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Uber expands grocery market footprint

July 21, 2021

Uber Technologies Inc. is expanding its on-demand and scheduled grocery delivery, making service available in over 400 U.S. cities and towns, which more than…

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Italian luxury retailer going hyper personal with customer experience

July 21, 2021

Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…

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Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

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What Can a Cash Recycler Do For Your Organization

Cash recyclers are able to accept, dispense, and secure cash that comes in and out of your business via daily transactions, there’s much more to them than that.

Presented by Burroughs, Inc.

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