Supply chain issue prompts UK retailer to shutter French locations

October 1, 2021

Challenges with its supply chain is the prime reason Marks & Spencer, a U.K. retailer, is closing 11 franchise locations in France.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

Amazon workers get big payout for COVID-19 shot

September 29, 2021

Getting the COVID-19 vaccine has paid off for eight Amazon workers as the retail powerhouse has gifted cars and $100,000 bonus checks.

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

Dry cleaner opens locker-based service

September 22, 2021

CD One Price Cleaners, a laundry and dry cleaning service with nearly 40 locations across the Midwest, opened its first locker-based location at 415 17th Ave N…

Retailers challenged by ‘ghosting’ employees

September 21, 2021

The advent and continuation of the coronavirus has made hiring and retaining employees a tough challenge for all businesses big and small, and now a new trend…

How convenience retailers can use store data to support customer experiences

by Jake Bolling

Jake Bolling, co-founder and CEO at Skupos, explains that consumers expect a certain amount of personalization today and for convenience store operators that…

Kroger taps Instacart for expanded delivery strategy

September 20, 2021

Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.

Clientron PT6100 Meets M.A.C Cosmetics with Delightful Design

M.A.C Cosmetics wanted to find a new POS system for the stores in Brisbane, Australia, and PT6100 just showed up to be the best fit for M.A.C.

Tips on personalizing the shopping experience

The retail shopping experience is changing. No longer are brands simply trying to sell products, they’re striving to build a personal connection with the…

Home Depot hiring 500 for Baltimore distribution centers

September 16, 2021

The Home Depot is busy hiring on for three distributions centers the home improvement retailer opened in Sparrows Point, Baltimore.

How to measure ROI of in-location experiences

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat maps out a strategy for determining return on investment for something that seems so intangible: the customer experience.

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Swiss watch retailer taps blockchain to deliver authenticity

September 9, 2021

Max Finkel Moment, a Swiss watch maker, is using blockchain technology to provide buyers with a digital duplicate of the watch as proof of authenticity.

1-800-Flowers.com hiring on big time

September 8, 2021

1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.

Mondelez labor strike extends to fourth week, concerning retailers

September 3, 2021

U.S. supermarkets are stocking up on snack foods as a labor strike at Mondelez International stretches into its fourth week, according to a Wall Street Journal…

Payment options expanding: What solutions are right for your retail customers?

A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…

How to deliver outstanding omnichannel order support

by Durk Stelter

Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment.

Save Mart taps Swiftly to drive digital experiences forward

August 27, 2021

The Save Mart Companies, which operates 202 stores under several grocery store brands, is partnering with Swiftly, a digital platform provider.