Discover Card leads JD Power customer satisfaction survey

September 3, 2019

Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years. 

Pittsburgh suburb mulls replacing parking meters with kiosks

August 30, 2019

Officials in Canonsburg, Pennsylvania, a Pittsburgh suburb, are considering switching from coin meters to kiosk stations for nearly 200 parking meters…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…

Best Buy ranks high in customer help, but Dollar Store, Walmart not so much

August 27, 2019

A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Beauty e-tailer taps Contentsquare to advance e-commerce functions

August 26, 2019

Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…

Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix

August 23, 2019

Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.

Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction

August 23, 2019

Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…

The future of furniture retail

Steve Davidson, vice president of Fortegra’s Warranty Product Group, details the unique challenges furniture retailers are facing as the consumer buying…

LL Bean deploys Aptos customer engagement technology

August 19, 2019

Omnichannel retailer L.L. Bean is deploying a suite of Aptos Inc. solutions to enhance its point of sales, improve enterprise order management and drive…

A look at 12 myths in the luxury retail industry

August 13, 2019

The luxury retail segment is experiencing a transformation and with that comes a slew of myths, according to research conducted by the Luxury Institute and its…

4 attributes of a successful digital engagement strategy

Anthony Stevenson, international new business director at Eagle Eye, writes that in the race to capture sales only businesses with an effective digital…

Kroger to test digital photo printing kiosks

August 12, 2019

The Kroger Co.’s Atlanta division will test Generation Next Franchise Brands, Inc.'s Print Mates digital photo printing kiosks to measure consumer engagement…

New York home to driverless fleet

August 12, 2019

The Brooklyn Navy Yard in New York is now home to a fleet of six driver-less cars running seven days each week to shuffle ferry passengers for free around the…

Private payroll on the upswing yet SMBs having tough time hiring

August 5, 2019

While private payrolls increased by 156,000 jobs last month — beating industry projections — small retailers are having a hard time finding workers.

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.