Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

Amazon Fashion debuts J.Crew merch

September 14, 2018

Amazon has a new brand on its virtual fashion shelves as J.Crew Mercantile items are available at Amazon.com.

First Hawaiian Bank debuts Alexa voice banking

September 14, 2018

Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa. 

How microservices play a role in delivering digital commerce innovation

Arish Ali, CEO and co-founder of Skava, explains why retail IT and tech innovators are turning to microservices to work around the pains of legacy commerce…

Survey: Personalization, seamless shopping is more critical than ever

September 12, 2018

Seamless, ubiquitous shopping is viewed by nearly every retail leader (94 percent) as a transformative strategy and change moment for the retail industry.

Amazon expanding van delivery strategy

September 11, 2018

Amazon’s three-month-old van delivery service is growing by 20,000 more vans to be built at a South Carolina facility.

L'Occitane debuts experiential concept store

September 11, 2018

Natural cosmetics maker and retailer L'Occitane has opened an Provence concept store on Fifth Avenue in New York City.

Blockchain and the retail customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Blockchain Tech News Editor Bradley Cooper, an expert source of blockchain news and technology, provides insight on how blockchain influences and plays into…

Examining the online apparel retail customer experience

Brooke Patton, research content specialist at GutCheck, offers insight on the retail apparel industry which is straddling an omnichannel landscape and how it…

University of Missouri – Kansas City deploys smart kiosks

September 7, 2018

The University of Missouri — Kansas City has installed smart kiosks on its campus, making it the first U.S. campus to have the same kind of kiosks that can be…

Human connection still tops with shoppers, retailers

September 6, 2018

Retail shoppers prefer real-person interaction over chatbots when it comes to customer service and 66 percent of consumers view customer service as important…

Amazon expands Whole Foods delivery once again

September 6, 2018

Amazon Prime members in 28 cities can now tap quick delivery from their Whole Foods Market.

UK courier pilots self-serve kiosks for sending parcels

September 5, 2018

Customers at three U.K. depots will be able to pay for parcel shipment at Parcelforce Worldwide self-serve kiosks during a trial that will run from today…

Tips for aligning digital tech to the retail customer journey

Julie Smith, principal, and Kristen Lenci, a managing principal and leader, Point B, offer up insight on why it's critical retailers aligning digital…

Trouble buying kid footwear? There's an app for that

September 4, 2018

Finding and determining a good shoe wear fit for kids isn't easy.

4 steps for retailers striving to be customer-centric

Ron Jacobs, CEO of Jacobs & Clevenger, explains why retailers must become customer-centric to survive.

Retailers see a rosy online revenue path ahead

September 3, 2018

An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.