Robots, no-cash experience coming to Shake Shack NYC location

October 4, 2017

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.

Amazon's Whole Foods suffers credit card breach

October 4, 2017

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.

Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

Cupcake brand views delivery service as a key business ingredient

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 29, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

California DMV opens self-serve kiosks in San Francisco supermarkets

September 28, 2017

The California Department of Motor Vehicles has installed 14 self-service kiosks at San Francisco area grocery stores so drivers can renew vehicle…

Amazon's Manhattan hub will house 2,000 employees

September 28, 2017

Amazon's impending Manhattan office will be home to 2,000 employees over the next three years, according to an AM New York report.

Kagan: Is your company a leader or follower?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only…

5 ways to create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…

Has automated retailing's time finally arrived In the US?

Paul Schlossberg, president DFW Consulting, talks automated retailing and why, despite challenges and failures, the concept just won't die.

Alipay expands to Nordic region with retailer pacts

September 25, 2017

Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…

Tencent launches mobile marketing tools for US retailers

September 25, 2017

Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…

Aldi to accept contactless payments at all locations

September 25, 2017

Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…

Avoid these 8 mistakes and be a winner in personalization

Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer…

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

Kohl's teams with Amazon in product return partnership

September 22, 2017

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…

‘Bodega Mania’ fails to make the case for technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the…