Customer Service News
Walmart, Sam’s Club expanding EV charging stations through 2030
April 10, 2023
Walmart and Sam's Club will install EV charging stations at thousands of locations nationwide by 2030, the retailer announced on its website.
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Drive-thru grocer arrives in Oklahoma
April 7, 2023
JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.
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7-Eleven deploys EV charging network
March 31, 2023
7-Eleven Inc. has announced plans to build one of the largest electric vehicle fast-charging networks of any retailer in North America with the launch of…
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Gap taps Optoro to drive next-gen customer experience
March 30, 2023
Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.
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Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
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Lush, Victoria’s Secret, Party City jump aboard DoorDash
March 28, 2023
Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.
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Amazon adds 9K to layoff list
March 20, 2023
Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.
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Istanbul airport ranks as tops in global mega-airport customer experience
March 13, 2023
The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.
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Des Moines citizens group calls on Hy-Vee to add cashiers
March 10, 2023
A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.
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Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
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Law would mandate security at grocers, convenience stores
March 6, 2023
Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.
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Neiman Marcus layoffs include customer service reps
March 3, 2023
Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…
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Grocery store home to library book kiosk
February 28, 2023
The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…
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Airport vending machine offers food for canines
February 28, 2023
Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…
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NCR extending ATM services at Walgreens nationwide
February 28, 2023
NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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Customer agents know product, but personalization lacking
February 27, 2023
A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.
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Quality Mart deploys pick up, delivery options
February 27, 2023
Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…
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Home Depot boosts hourly pay with big investment
February 24, 2023
Home Depot will increase its average hourly starting salary to $15 an hour with an investment of $1 billion.
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Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
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