Customer Service News
Best Buy slashing workforce, will focus on e-commerce strategy
April 18, 2023
Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.
read now
Amazon enacts return fee for UPS users
April 17, 2023
Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.
read now
Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
read now
CX measurement ‘crucial’ for determining value
April 12, 2023
The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…
read now
Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
read now
Walmart, Sam’s Club expanding EV charging stations through 2030
April 10, 2023
Walmart and Sam's Club will install EV charging stations at thousands of locations nationwide by 2030, the retailer announced on its website.
read now
Drive-thru grocer arrives in Oklahoma
April 7, 2023
JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.
read now
7-Eleven deploys EV charging network
March 31, 2023
7-Eleven Inc. has announced plans to build one of the largest electric vehicle fast-charging networks of any retailer in North America with the launch of…
read now
Gap taps Optoro to drive next-gen customer experience
March 30, 2023
Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.
read now
Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
read now
Lush, Victoria’s Secret, Party City jump aboard DoorDash
March 28, 2023
Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.
read now
Amazon adds 9K to layoff list
March 20, 2023
Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.
read now
Istanbul airport ranks as tops in global mega-airport customer experience
March 13, 2023
The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.
read now
Des Moines citizens group calls on Hy-Vee to add cashiers
March 10, 2023
A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.
read now
Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
read now
Law would mandate security at grocers, convenience stores
March 6, 2023
Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.
read now
Neiman Marcus layoffs include customer service reps
March 3, 2023
Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…
read now
Grocery store home to library book kiosk
February 28, 2023
The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…
read now
Airport vending machine offers food for canines
February 28, 2023
Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…
read now
NCR extending ATM services at Walgreens nationwide
February 28, 2023
NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
