Customer Service News

Most shoppers want a better search experience

August 14, 2023

Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.

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Amazon expands Fresh delivery to non-Prime members in select cities

August 10, 2023

Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.

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Target adds Starbucks to drive-up options

August 9, 2023

Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.

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CVS reducing workforce in restructuring strategy

August 8, 2023

CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.

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Food Lion boosts shopping experience via upgrade strategy

August 7, 2023

Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.

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One-day delivery up at Amazon

August 7, 2023

Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…

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Consumers want flexible, extensive return policies

August 4, 2023

A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.

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Communication, training kiosk for retail aims to spur engagement

August 4, 2023

Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…

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Fabric retailer Joann taps Flybuy for BOPIS nationwide

July 31, 2023

Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…

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UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

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Lowe’s teams with OneRail on same-day delivery

July 27, 2023

Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.

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Lowe’s, Petco expanding store-in-store partnership

July 25, 2023

Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.

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Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

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Retail hiring taking a dip

July 21, 2023

While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…

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Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

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Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.

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Foot Locker taps AI, text analytics to boost customer experience

July 18, 2023

Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.

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