Customer Service News
Circle K deploys ABB E-mobility fast EV chargers
May 19, 2023
Circle K, a convenience store chain, opened its latest EV charging site in Wytheville, Virginia, the first to be equipped with ABB E-mobility's U.S.
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Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Woolworths, First Insight team on driving customer engagement
May 17, 2023
Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…
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Retail workers want well-being support
May 15, 2023
A hefty number of retail employees, 80%, want more proactive well-being support from brands and a third of retail professionals report excessive stress and…
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Canadian retailer taps Fluent system for order fulfillment strategy
May 11, 2023
The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…
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Milan menswear retailer debuts virtual try-on
May 10, 2023
Larusmiani, a menswear store in Milan, Italy, has partnered with tech firm Zyler to provide virtual try-on to shoppers, in partnership with digital technology…
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1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment
May 9, 2023
Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.
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Luxury fashion brand teams up on unique showcase experience
May 3, 2023
Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.
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Kroger taps Extreme Networks for store of the future
May 3, 2023
Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.
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Poshmark debuts live shopping approach
May 2, 2023
Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.
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Ikea investing $5.58M in EV charging for delivery vehicles
April 28, 2023
Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…
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Retailers will test ‘bring your own bag’ and returnable bag schemes
April 28, 2023
Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…
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Airline customer service reflects turbulent consumer experience
April 27, 2023
Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…
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Organized crime poses increasing retail threat
April 26, 2023
Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.
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David’s Bridal laying off thousands of workers
April 19, 2023
David's Bridal, a wellknown bridal dress and accessory retailer, is laying off thousands of workers but will fulfill orders without disruption or delay…
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Best Buy slashing workforce, will focus on e-commerce strategy
April 18, 2023
Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.
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Amazon enacts return fee for UPS users
April 17, 2023
Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.
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Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
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CX measurement ‘crucial’ for determining value
April 12, 2023
The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…
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Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
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