Customer Service News
DSW taps Cobblers Direct on nationwide shoe repair services
November 14, 2022
DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…
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Auto parts dealer taps Algolia platform to boost online experience
November 9, 2022
Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…
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Kroger, Albertsons merger will have customer repercussions, claim experts
October 31, 2022
Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…
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Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
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Many retailers don’t have data to boost customer experience
October 14, 2022
More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…
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Shein expanding distribution center footprint
October 14, 2022
Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.
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Amazon hiring 150K workers nationwide as holiday season looms
October 12, 2022
Amazon is hiring 150,000 employees in the U.S. for full, part-time and season roles.
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Hudson taps Decanted for Dallas airport wine bar
October 11, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Target taps Prat Vemana as chief digital, product leader
October 10, 2022
Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.
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Appliance retailer launches 7th experience center
October 6, 2022
Howard's, a Southern California appliance retailer, has opened its latest Experience Center.
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Food Lion, Lowe’s supporting Hurricane Ian victims
September 30, 2022
Food Lion and Lowe's have both kicked off efforts to help those impacted by Hurricane Ian.
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Best Buy, Home Depot strive to stop theft, product loss
September 28, 2022
Electronics retailer Best Buy and Home Depot, a home improvement retailer, are both striving to stop in-store theft by locking up more items.
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Walmart launches immersive experiences
September 27, 2022
Walmart is launching two immersive experiences in the metaverse platform Roblox.
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Food Lion expands pick-up service
September 27, 2022
Food Lion is expanding its to-go pick-up service to 24 stores in North Carolina and Kentucky starting this week.
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Walmart launches return pickup service
September 26, 2022
Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.
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Gap slashing corp workforce in expense reduction strategy
September 26, 2022
Gap Inc. is reportedly cutting 500 corporate roles in a quest to reduce expenses.
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Target hiring on 100K workers for holiday season
September 23, 2022
Target plans to hire 100,000 seasonal employees for the holiday sales season, the same number it hired on in 2021.
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Walmart not hiring big for holiday season
September 23, 2022
Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.
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Meijer debuts ‘food focus’ store format
September 20, 2022
Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.
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Retailers join forces to reduce credit card fees
September 16, 2022
Walmart and Target are just two of 1,600 retailers joining forces to pass legislation that would give them the right to route credit-card payments over…
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