Customer Service News
Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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UK supermarket chain deploying reverse vending machines for recycling
August 2, 2022
Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse…
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FedEx dropping Sunday delivery later this month
August 1, 2022
FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
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Hugo Boss taps Nedap tech to boost customer experience
July 15, 2022
Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…
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Labor, skills shortage biggest business disruptors
July 13, 2022
Labor and skill shortages are viewed by most employers, 71%, as the top potential disruptors to business the year — more than inflation, supply chain hiccups…
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Stop & Shop spending $140M on stores to boost shopping experience
July 13, 2022
Stop & Shop, a grocery chain, plans to spend $140 million in capital investments on New York City store remodels with the goal to improve the shopping…
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Robots delivering adult content headsets to Vegas guests
July 12, 2022
A virtual reality company and several Las Vegas hotels are reportedly teaming up on a unique delivery approach for guests ordering up virtual adult content.
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Home Depot taps Aruba platform to power customer, associate experiences
July 8, 2022
The Home Depot is deploying the Aruba ESP, via Hewlett Packard Enterprises' GreenLake for Aruba networking, to advance the customer and associate experience…
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PetSmart launches veterinary services franchise program
July 7, 2022
PetSmart is launching PetSmart Veterinary Services, an independent business ownership model that offers veterinarians to open a franchised practice, within a…
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Amazon offers shoe buyers a virtual try-on experience
July 6, 2022
Buying shoes online is getting a bit easier, at least if the customer is shopping online at Amazon Fashion.
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Kroger, Volta team on charging stations
July 5, 2022
Supermarket chain The Kroger Co. is partnering with Volta Inc. to establish a mix of DC fast and Level 2 Volta charging stations to its grocery locations.
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Clinic debuts self-serve pharmacy machine
July 1, 2022
The Eunos Polyclinic in Singapore will introduce a vending machine for prescribed medications as part of an effort to offer patients a fully digital experience…
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Food, beverage retailers tapping Walmart GoLocal delivery service
June 29, 2022
Independent beverage and food services now have access to same-day and next-day delivery options via Local Express and Walmart GoLocal, the retailer's…
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Blackhawk Network, LibertyX partner to enable bitcoin purchases
June 23, 2022
Blackhawk Network, a payments solutions provider, has partnered with LibertyX to allow customer to purchase bitcoin at participating merchants such as Tops…
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Airport installs kiosks for automated baggage handling
June 22, 2022
Zurich Airport has integrated an automated baggage handling system to streamline the baggage drop process using 20 self-service kiosks, according to a press…
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C-store chain installs self-checkout kiosks
June 22, 2022
Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…
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