Customer Service News
1-800-Flowers.com hiring on staff for seasonal needs
September 15, 2022
Floral and gift retailer 1-800-Flowers.com plans to hire more than 8,000 seasonal as well as year-round store associates nationwide to meet the upcoming…
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UPS aims to hire 100K workers for holiday season
September 12, 2022
United Parcel Service aims to hire on more than 100,000 additional workers to handle packages and delivery during the upcoming holiday season.
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Online eyewear retailer deploys ‘fast frame’ for speedy delivery
September 12, 2022
Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.
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Love’s Travel Stops launches Jamba by Blendid robotic smoothie kiosk
September 9, 2022
Love's Travel Stops has opened its first Jamba by Blendid autonomous robotic kiosk at the rest area in Williams, California on I-5, Exit 578/Highway 20 just…
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Bonobos taps store associates as chat support
September 1, 2022
Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.
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Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Study reveals 4 pillars driving tech innovation in customer service
August 29, 2022
Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Ikea US, Electrify America team up on EV charging stations
August 22, 2022
Ikea U.S. has teamed with Electrify America to bring ultra-fast public charging stations and delivery fleet electric vehicle charging to more than 25 Ikea…
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Casper looking to hire professional nappers
August 17, 2022
Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.
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Retailers increasingly locking up goods -- even toothpaste
August 11, 2022
Retailers are locking up more products in cages and cases due to increased in-store theft.
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Swipe fees will add $2.5B to back-to-school spending
August 5, 2022
The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…
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Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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UK supermarket chain deploying reverse vending machines for recycling
August 2, 2022
Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse…
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FedEx dropping Sunday delivery later this month
August 1, 2022
FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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