Customer Service News

Hotel introduces self-check-in/checkout kiosk

June 21, 2022

The bai Hotel Cebu, located between Cebu and Mandaue City in The Philippines, recently became the first hotel outside of metro Manila to deploy a self-check-in…

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Why retailers must shift from transactional behavior to transparent behavior

June 16, 2022

Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…

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Customer experience quality declined in past year

June 16, 2022

The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.

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Amazon innovating in fight against fraudulent sellers

June 14, 2022

Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.

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Working women dealing with high burnout level, claims report

June 13, 2022

Working women are facing a high level of burnout and a lack of flexibility in the job, according to a Deloitte report, "Women @ Work 2022: A Global Outlook."

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Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

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Duluth Trading taps Tata Consultancy platform to boost customer satisfaction

June 13, 2022

Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.

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Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

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Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

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Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

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Apple raising hourly retail pay by $2

May 27, 2022

Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.

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Scanner tech aims to simplify online tire sales

May 10, 2022

Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.

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Home Depot CIO takes on customer experience technology role

April 28, 2022

As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.

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Italian shoemaker taps Fluent tech to boost online, in-store experience

April 26, 2022

Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.

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NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

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NYC Apple store workers looking to unionize

April 22, 2022

Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.

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Best Buy launches haul-away service that comes to shoppers' homes

April 22, 2022

Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…

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