Customer Service News
Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
read now
Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
read now
Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
read now
Uber, bp team up on retail partnership
April 7, 2022
Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…
read now
Tanger Outlets teams with Volta on charging stations effort
April 4, 2022
Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.
read now
Swap.com taps Tern to boost the product return experience
April 4, 2022
Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.
read now
Strong integration key to seamless, hybrid customer journey
March 29, 2022
Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…
read now
Lowe’s planting in-store, virtual experiences
March 28, 2022
Home improvement and garden center Lowe's is deploying in-store and virtual experiences.
read now
DHL launches pop-up in D.C.
March 24, 2022
Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.
read now
Costco ending COVID-related hours come April
March 23, 2022
Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.
read now
Whole Foods Market in California launches cashierless checkout
March 21, 2022
The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…
read now
bp to debut Maghgin, Grabango self-checkout solutions
March 21, 2022
Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…
read now
Walmart debuts clothing model feature for app, online customer
March 15, 2022
Walmart is rolling out a "Choose My Model" feature to app and online users that lets customers attain a sense of how a clothing purchase will look on them.
read now
IRS launches experience office to boost customer service
March 11, 2022
Retailers aren't the only public-facing entity striving to provide the best customer experience.
read now
Amazon, H&M, Ikea halt Russia business channels
March 9, 2022
Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.
read now
Airlines debuts bag drop shortcut
March 8, 2022
United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…
read now
Target boosts starting wage range
March 7, 2022
Five years after increasing its starting wage to $15, Target is now expanding the wage range to $15 to $24 for hourly team members working across the retail…
read now
Amazon debuts medical care program via Alexa
March 7, 2022
In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.
read now
T-Mobile True Name lets customers display chosen name on debit card
March 3, 2022
T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…
read now
Walmart GoLocal, Cognetry team on delivery strategy
March 3, 2022
Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
