Customer Service News
Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
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Hugo Boss taps Nedap tech to boost customer experience
July 15, 2022
Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…
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Labor, skills shortage biggest business disruptors
July 13, 2022
Labor and skill shortages are viewed by most employers, 71%, as the top potential disruptors to business the year — more than inflation, supply chain hiccups…
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Stop & Shop spending $140M on stores to boost shopping experience
July 13, 2022
Stop & Shop, a grocery chain, plans to spend $140 million in capital investments on New York City store remodels with the goal to improve the shopping…
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Robots delivering adult content headsets to Vegas guests
July 12, 2022
A virtual reality company and several Las Vegas hotels are reportedly teaming up on a unique delivery approach for guests ordering up virtual adult content.
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Home Depot taps Aruba platform to power customer, associate experiences
July 8, 2022
The Home Depot is deploying the Aruba ESP, via Hewlett Packard Enterprises' GreenLake for Aruba networking, to advance the customer and associate experience…
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PetSmart launches veterinary services franchise program
July 7, 2022
PetSmart is launching PetSmart Veterinary Services, an independent business ownership model that offers veterinarians to open a franchised practice, within a…
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Amazon offers shoe buyers a virtual try-on experience
July 6, 2022
Buying shoes online is getting a bit easier, at least if the customer is shopping online at Amazon Fashion.
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Kroger, Volta team on charging stations
July 5, 2022
Supermarket chain The Kroger Co. is partnering with Volta Inc. to establish a mix of DC fast and Level 2 Volta charging stations to its grocery locations.
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Clinic debuts self-serve pharmacy machine
July 1, 2022
The Eunos Polyclinic in Singapore will introduce a vending machine for prescribed medications as part of an effort to offer patients a fully digital experience…
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Food, beverage retailers tapping Walmart GoLocal delivery service
June 29, 2022
Independent beverage and food services now have access to same-day and next-day delivery options via Local Express and Walmart GoLocal, the retailer's…
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Blackhawk Network, LibertyX partner to enable bitcoin purchases
June 23, 2022
Blackhawk Network, a payments solutions provider, has partnered with LibertyX to allow customer to purchase bitcoin at participating merchants such as Tops…
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Airport installs kiosks for automated baggage handling
June 22, 2022
Zurich Airport has integrated an automated baggage handling system to streamline the baggage drop process using 20 self-service kiosks, according to a press…
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C-store chain installs self-checkout kiosks
June 22, 2022
Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…
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Hotel introduces self-check-in/checkout kiosk
June 21, 2022
The bai Hotel Cebu, located between Cebu and Mandaue City in The Philippines, recently became the first hotel outside of metro Manila to deploy a self-check-in…
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Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
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Customer experience quality declined in past year
June 16, 2022
The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.
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Amazon innovating in fight against fraudulent sellers
June 14, 2022
Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.
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Working women dealing with high burnout level, claims report
June 13, 2022
Working women are facing a high level of burnout and a lack of flexibility in the job, according to a Deloitte report, "Women @ Work 2022: A Global Outlook."
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