Customer Service News
Francesca’s deploys Yoobic One tech to boost employee experience
June 13, 2022
Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…
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Duluth Trading taps Tata Consultancy platform to boost customer satisfaction
June 13, 2022
Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.
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Some high-end retailers keeping Covid limits in place
June 3, 2022
While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…
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Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
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Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
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Apple raising hourly retail pay by $2
May 27, 2022
Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.
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Scanner tech aims to simplify online tire sales
May 10, 2022
Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.
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Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
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Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
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NRF calls on Visa, Mastercard to cancel swipe fee increases
April 22, 2022
The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.
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NYC Apple store workers looking to unionize
April 22, 2022
Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.
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Best Buy launches haul-away service that comes to shoppers' homes
April 22, 2022
Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…
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Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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Verizon pumps up minimum wage
April 20, 2022
Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.
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Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization
April 15, 2022
When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.
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Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
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Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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Uber, bp team up on retail partnership
April 7, 2022
Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…
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Tanger Outlets teams with Volta on charging stations effort
April 4, 2022
Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.
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