Customer Service News
‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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Home Depot COO steps into CEO role
March 1, 2022
Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.
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Bath & Body Works chief leaving in May
February 28, 2022
Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.
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C-stores seek power rate equity before investing in EV charging stations
February 25, 2022
Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…
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Lowe’s, Instacart team up on delivery effort
February 25, 2022
Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.
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Grabango to deploy checkout-free technology at MAPCO stores
February 21, 2022
Grabango, a provider of checkout-free technology for existing stores, has partnered with MAPCO, a southeastern convenience store chain, to add checkout-free…
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EOS Links deploys EV charging stations at Choice Hotels International
February 18, 2022
EOS Linx, a provider of solar-supported stations with electric vehicle chargers and digital advertising displays, is collaborating with Choice Hotels…
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Walgreens leader now CMO for EcoATM Gazelle
February 18, 2022
Patrick McLean EcoATM/Gazelle, a smartphone and mobile e-commerce provider with 5,000 trade-in kiosks across the United States, the U.K. and Germany…
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Dickies sees big conversion jump due to 3DLook tech
February 16, 2022
Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…
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Dollar General promotes Donna Hernandez to VP store operations role
February 15, 2022
Donna Hernandez has been named divisional VP of store operations for Dollar General.
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Digital a retail apparel must-have, claims report
February 10, 2022
Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…
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Amazon doubling base tech, corporate pay cap to $350K
February 8, 2022
Amazon is more than doubling salary caps for U.S. tech and corporate employees.
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IBrands Global installs COVID test kit machine in Jersey store
February 7, 2022
IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…
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Home Depot hiring big ahead of spring season
February 3, 2022
The Home Depot aims to hire on more than 100,000 associates to be ready for the spring season and positions range from full-time to part-time in areas of…
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Mark Cuban launches prescription drug company
January 28, 2022
In a quest to make prescription drugs more affordable, Mark Cuban has launched the Mark Cuban Cost Plus Drugs Company that will buy generic drugs from makers.
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Meijer offers free home delivery for limited time
January 24, 2022
Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.
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A retail/hospitality challenge: Serving ‘digital natives’
January 21, 2022
Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.
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1-800-Flowers.com acquires Alice’s Table lifestyle operation
January 14, 2022
E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…
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Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks
January 12, 2022
Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…
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Hy-Vee deploys security retail team to boost safety
January 7, 2022
Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.
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