Customer Service News
Swap.com taps Tern to boost the product return experience
April 4, 2022
Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.
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Strong integration key to seamless, hybrid customer journey
March 29, 2022
Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…
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Lowe’s planting in-store, virtual experiences
March 28, 2022
Home improvement and garden center Lowe's is deploying in-store and virtual experiences.
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DHL launches pop-up in D.C.
March 24, 2022
Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.
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Costco ending COVID-related hours come April
March 23, 2022
Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.
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Whole Foods Market in California launches cashierless checkout
March 21, 2022
The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…
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bp to debut Maghgin, Grabango self-checkout solutions
March 21, 2022
Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…
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Walmart debuts clothing model feature for app, online customer
March 15, 2022
Walmart is rolling out a "Choose My Model" feature to app and online users that lets customers attain a sense of how a clothing purchase will look on them.
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IRS launches experience office to boost customer service
March 11, 2022
Retailers aren't the only public-facing entity striving to provide the best customer experience.
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Amazon, H&M, Ikea halt Russia business channels
March 9, 2022
Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.
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Airlines debuts bag drop shortcut
March 8, 2022
United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…
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Target boosts starting wage range
March 7, 2022
Five years after increasing its starting wage to $15, Target is now expanding the wage range to $15 to $24 for hourly team members working across the retail…
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Amazon debuts medical care program via Alexa
March 7, 2022
In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.
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T-Mobile True Name lets customers display chosen name on debit card
March 3, 2022
T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…
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Walmart GoLocal, Cognetry team on delivery strategy
March 3, 2022
Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.
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‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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Home Depot COO steps into CEO role
March 1, 2022
Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.
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Bath & Body Works chief leaving in May
February 28, 2022
Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.
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C-stores seek power rate equity before investing in EV charging stations
February 25, 2022
Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…
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Lowe’s, Instacart team up on delivery effort
February 25, 2022
Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.
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