Customer Service News
Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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Luxury brand showcases hand bag in vending machine
December 14, 2021
Jacquemus, a French luxury brand, introduced pink vending machines to showcase its new "Le Bambino Long" bag. The machines allow customers to buy the bag 24/7…
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FedEx expects big jump in delivery this holiday season
December 9, 2021
FedEx projects it will be delivering 100 million more packages this holiday season than in 2019 and was expecting this past Monday to be the busiest day ever.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
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Vending machine offers uplifting messages
December 1, 2021
A glassfront vending machine in the Dubai Design District dispenses compliments in Arabic and English as part of a mental health improvement effort, according…
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Ex Levi’s leader takes chief customer role at Narvar
November 22, 2021
Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…
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Macy’s ups hourly wage, education benefit to lure job seekers
November 11, 2021
Macy's is upping its minimum wage to $15 by Spring, 2022 and is establishing an educational benefit that will pay full tuition, books and fees all in a quest…
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Hitched launches ring try-on for brides
November 8, 2021
Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.
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Bed Bath & Beyond names first chief customer leader
November 8, 2021
Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.
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Busy Beaver store pilots robot to boost CX, inventory management
November 5, 2021
The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…
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Vaccine mandate takes effect January 4 for large businesses
November 4, 2021
The Biden administration's vaccine mandates for businesses with more than 100 employees, healthcare workers and federal contractors is set to take effect…
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Ralph Lauren may launch in-store shirt dye experience
November 2, 2021
Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.
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Retail leaders: Supply chain will spike prices, cause product shortage
November 1, 2021
Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.
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Amazon hiring on 150K, offering sign-on bonus, extra hourly pay
October 27, 2021
In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…
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Poor consistency big reason for poor customer experience
October 21, 2021
Consumers cite the lack of consistency as a top reason why brands are falling short in providing an excellent customer experience, according to a Redpoint…
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PetSmart launches pharmacy service
October 21, 2021
PetSmart now offers an online pharmacy service for pet owners, providing prescription service, antibiotics and supplements. Customers with a prescription from…
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Stop & Shop, Instacart offer delivery express option
October 20, 2021
Grocer Stop & Shop and third-party delivery company Instacart are joining forces on a 30-minute delivery service for the Northeast of the U.S.
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Target ups pay for peak days during holiday season
October 13, 2021
Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.
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Walmart aims to hire 150K in second hiring push
October 6, 2021
In late summer Walmart announced it was hiring on 20,000 to help meet supply chain demands. Now it's planning to hire nearly 150,000 staff for the pre- and…
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Neiman Marcus data hack may involve 4.6M customer accounts
October 1, 2021
The Neiman Marcus Group is working with cybersecurity company Mandiant on a data breach that may have compromised 4.6 million customers.
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