Customer Service News
Supply chain issue prompts UK retailer to shutter French locations
October 1, 2021
Challenges with its supply chain is the prime reason Marks & Spencer, a U.K. retailer, is closing 11 franchise locations in France.
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Amazon delivery drivers doing more than delivery these days
September 30, 2021
Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.
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Amazon workers get big payout for COVID-19 shot
September 29, 2021
Getting the COVID-19 vaccine has paid off for eight Amazon workers as the retail powerhouse has gifted cars and $100,000 bonus checks.
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Dry cleaner opens locker-based service
September 22, 2021
CD One Price Cleaners, a laundry and dry cleaning service with nearly 40 locations across the Midwest, opened its first locker-based location at 415 17th Ave N…
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Retailers challenged by ‘ghosting’ employees
September 21, 2021
The advent and continuation of the coronavirus has made hiring and retaining employees a tough challenge for all businesses big and small, and now a new trend…
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Kroger taps Instacart for expanded delivery strategy
September 20, 2021
Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.
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Home Depot hiring 500 for Baltimore distribution centers
September 16, 2021
The Home Depot is busy hiring on for three distributions centers the home improvement retailer opened in Sparrows Point, Baltimore.
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Car dealer adopts unique customer loyalty approach
September 10, 2021
Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.
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Swiss watch retailer taps blockchain to deliver authenticity
September 9, 2021
Max Finkel Moment, a Swiss watch maker, is using blockchain technology to provide buyers with a digital duplicate of the watch as proof of authenticity.
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1-800-Flowers.com hiring on big time
September 8, 2021
1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.
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Mondelez labor strike extends to fourth week, concerning retailers
September 3, 2021
U.S. supermarkets are stocking up on snack foods as a labor strike at Mondelez International stretches into its fourth week, according to a Wall Street Journal…
read nowSave Mart taps Swiftly to drive digital experiences forward
August 27, 2021
The Save Mart Companies, which operates 202 stores under several grocery store brands, is partnering with Swiftly, a digital platform provider.
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DHL goes mobile with headquarters store
August 26, 2021
Express shipping provider DHL now has a mobile pop-up store at its U.S. headquarters in Plantation, Florida.
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Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Aldi aims to hire 20K workers in hiring week effort
August 17, 2021
Supermarket chain Aldi aims to hire 20,000 employees and is holding a national hiring week next month to make it happen.
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Skin care startup offers AI-enabled skin care kiosk
August 10, 2021
Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…
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Meal delivery service expands into vending
August 10, 2021
Fit Fresh, a prepared meal service service in Madison, Wisconsin, has expanded into vending, having placed its Fresh Byte Vending machines in three Princeton…
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San Diego high rise to deploy automated checkout market
August 3, 2021
Vantage Pointe, in San Diego's East Village, will soon introduce Valet Market, a checkout-free retail solutions powered by computer vision and artificial…
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Scottish cafe launches cash automation solution
August 2, 2021
The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…
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Vera Bradley taps Zebra's Reflexis tech to tailor customer experience
July 30, 2021
Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…
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