Customer Service News
Stop & Shop, Volta team up on EV charging stations
July 28, 2021
Stop & Shop has partnered with Volta Industries Inc. to install electric vehicle charging stations at its stores across the Northeast, according to a press…
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Circle K signs exclusive partnership with Bitcoin Depot
July 27, 2021
Circle K, a convenience store chain that already has more than 700 bitcoin ATMs in 30 states, has signed an exclusive international partnership with Bitcoin…
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Bed Bath & Beyond advances digital-first strategy
July 26, 2021
Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…
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Norway debuts digitized car dealership
July 22, 2021
Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…
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Costco keeping senior hours post pandemic
July 22, 2021
The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.
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Uber expands grocery market footprint
July 21, 2021
Uber Technologies Inc. is expanding its on-demand and scheduled grocery delivery, making service available in over 400 U.S. cities and towns, which more than…
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Italian luxury retailer going hyper personal with customer experience
July 21, 2021
Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…
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Nayax buys tech startup Weezmo
July 16, 2021
Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…
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Amazon embarks on huge veteran, military spouse hiring effort
July 14, 2021
Amazon aims to hire over 100,000 U.S. veterans and military spouses within the next three years.
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Need to know your foot size? There's an iPhone app for that
July 14, 2021
The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.
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Bed Bath & Beyond expands associate benefits
July 1, 2021
Retailer Bed Bath & Beyond Inc. is adding three benefit programs for associates including an associate relief fund.
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More retailers offering chat to online customers
June 30, 2021
More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…
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American Rental, Podium team up to boost CX, transactions
June 24, 2021
American Rental is partnering with communications and payments platform Podium to boost customer transactions and customer experience.
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CVS Health expands partnership with Cardtronics to offer surcharge-free ATMs
June 18, 2021
CVS Health, a diversified health services company, has expanded its partnership agreement with Cardtronics by enabling the Allpoint network of surcharge-free…
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Focus on customer journey gaining ground, claims report
June 14, 2021
More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.
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Kroger hiring 10K workers across all brands
June 11, 2021
Kroger is busy hiring 10,000 workers across its grocery brands to fill jobs in retail, pharmacy, e-commerce, logistics and manufacturing.
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Survey: Ace Hardware tops among home improvement retailers
June 4, 2021
Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…
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Gap honors frontline workers with bonus effort
June 3, 2021
Retailer Gap is doling out $300 bonuses to 70,000 hourly employees as a way to thank workers for their performance and serving as the "lifeblood" of the…
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Coin Cloud announces partnerships with c-stores and more
May 31, 2021
Coin Cloud, a provider of digital currency kiosks, has announced multi-year retail partnerships with CAL's Convenience Stores, United Natural Foods Inc. and…
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Under Armour hikes hourly minimum pay
May 27, 2021
Under Armour is boosting its minimum pay rate for hourly store associates by 50% in the U.S. and Canada starting June 6.
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