Customer Service News
Customers' desires are driving need for conversational support experiences
May 25, 2021
A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…
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DoorDash, Rite Aid partner on on-demand delivery
May 18, 2021
Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…
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Amazon hiring 75K workers for fulfillment network needs
May 17, 2021
Amazon is hiring 75,000 workers for jobs in its fulfillment and logistics network, across the U.S. and Canada.
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Swedish grocer extends price optimization effort
May 14, 2021
Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…
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Flower vending machines blooming in China
May 14, 2021
As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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Walgreens debuts 2-hour contactless delivery
May 10, 2021
Walgreens has launched another same-day delivery option, in this case with delivery under two hours, for more than 24,000 retail products on a nationwide basis.
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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Lowe's embarks on huge hiring push: 50K associates
April 30, 2021
Lowe's is hoping to hire more than 50,000 store associates and hopes to meet the goal by hosting a national hiring day on May 4.
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Tanger teams with Fillogic to enhance fulfillment, boost delivery services
April 29, 2021
Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…
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Walgreen's taps partner Catalina to drive deeper, more personal shopping experience
April 28, 2021
Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…
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Curbside popularity spurs Walmart to remove pickup lockers
April 27, 2021
Those 17-foot pickup lockers at Walmart are being sent to storage.
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Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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Millennials, Gen Z consumers embracing 3rd-party customer help options
April 27, 2021
The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…
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Amazon expands Amazon Key to more customer garages
April 27, 2021
Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…
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Walmart Canada, Ghost Kitchen Brands partner on meal pickup, delivery effort
April 13, 2021
Ghost Kitchen Brands and Walmart Canada are partnering to provide one-stop meal pickup and delivery service.
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Best Buy launching pilot membership program
April 12, 2021
Electronic retailer Best Buy is launching an annual membership program, at $199.99 a year, which will provide customers with concierge tech help, device…
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Hudson launches vending concepts at American airports
April 12, 2021
Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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Marriott introduces contactless arrival kiosks, grab-and-go markets
April 8, 2021
Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…
read nowHudson launches vending concepts at American airports
April 5, 2021
Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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