Houston mattress retailer opens stores to Harvey hurricane victims

A Houston retailer that sells mattresses is opening its stores to displaced hurricane victims to provide a safe, dry place to sleep. Gallery Furniture made the compassionate gesture in the wake of tremendous flooding taking place in Houston following the...

Walmart, Google team up on a collaborative shopping vision

In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new shopping experience. It is the first time Walmart products will be sold outside...

Limited Too takes a pop-up strategy to keep brand in front of shoppers

The once popular teen retailer Limited Too is now debuting a pop-up strategy to stay in front of consumers as back-to-school shopping hits. It's launching a mobile truck approach outside of big brand players in New York City, according to...

Tacos on the go: Chipotle to add mobile ordering to new app

Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release. Deloitte Digital, the creative digital consultancy within Deloitte Consulting LLP, will redesign Chipotle's iOS and Android ordering apps as part of...

Low price, good value are driving deeper customer loyalty

Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent of U.S.

Paytronix expands integration of rewards platform

Paytronix Systems is expanding its reward platform with three new POS integrations. The platform is now integrated with Gilbarco Passport, NCR Radiant and Verifone Commander, all technologies used at convenience stores, including the Des Moines-based Yesway store chain. "The new...

Survey: Online shoppers prefer direct shopping with brands

More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey. The finding illustrates how consumers are moving away from preferring multi-brand retail experiences, stated...

Amazon debuts instant pick-up service in select areas

Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at five staffed locations in Los Angeles, Atlanta, Berkeley, California, Columbus, Ohio and College...

Report: Retailers should be embracing Amazon as a distribution option

A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are "paralyzed by the competitor." Just 35.3 percent of retailers are taking "technological action" to maintain market...

Online grocery service debuts Alexa skill for hands-free voice order capability

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an "Ask Peapod" feature which enables voice ordering, according to a Progressive Grocer report....

The impact of unhappy customer service teams

Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX. Currently less than two thirds of customer agents are happy in their roles and more than a third...

Sephora debuting a new boutique approach

Sephora is testing a "boutique" strategy in response to the current retail climate. It launched the new retail experiment in Boston, according to a Fast Company report, which describes the retail pilot as "an intimate boutique embedded in a neighborhood."...

USAA testing Amazon Alexa skill

USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service representatives answering member phone calls, according to a press release. The San Antonio-based...

Midwest grocery chain debuts a robot named Tally

Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items and price tags are in sync. The Schnucks grocery stores are also hoping Tally...

Shopgate hires Ken Aponte as customer success VP

Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte. In his role, according to a press release, Aponte, as vice president, will oversee customer satisfaction, shopper retention and driving revenue growth....

Consumers hungry for contactless checkout at Whole Foods and hope Amazon delivers

Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store experience. That's the feedback from a ChargeItSpot poll regarding the deal, according to a CNBC report. "Our...

Walmart aims to monitor shoppers' facial expressions

Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines. The facial recognition tool, according to a Business Insider report, will assess facial expressions and movements, and if it detects a not-so-happy consumer,...

Clothing retailer drives mobile shopping forward with Shopgate app platform

Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers. The quest is to both help shoppers and achieve deeper customer engagement via unique content capabilities,...

Pet retailer deploys IBM MobileFirst to simplify purchase journey

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores. The technology, according to a press release, creates an in-store digital experience for...

Giant Eagle taps Symphony EYC to drive customer-centric retailing

Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized marketing. Symphony offers cloud-based software apps, big data analytic solutions and services, as well as an...

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Intel's Christie Rice talks customer experience, digital innovations