Retail tech investment expectation bodes well for tool makers

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers. The reason? Retailers will be grabbing up new digital tools as consumers want and expect technology in the retail...

Macy's taking new approach to promotions, media, loyalty

Macy's aims to reconnect with loyal shoppers, lure in new shoppers and deploy a new mix of marketing media. All three efforts are tied to boosting sales and communication with shoppers, according to an Ad Age report. Stores will not...

Consumers expect ease of use, security from bank's mobile app

Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps. Additionally, a study by J.D.

J.C. Penney targeting college living furnishings to drive sales

J.C. Penney is hoping a full-throttle focus on college kids' desire for furnishings will help spur sales though it's going to be a challenge given hefty competition. The retailer is launching 500 'dorm shops' within stores, highlighting everything a college...

Walmart pilots self-service kiosk for fast online order delivery

A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute. After placing their online order, customers select self service for pickup at the...

SoftBank buying Boston Dynamics to boost robotic advancements

Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp. The move, according to SoftBank Chairman and CEO Masayoshi Son, is all about advancing robotic technology and driving what he calls the "information revolution."...

Consumers love tech in the brick-and-mortar retail experience

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience. The study results, as outlined in this infographic, cite that three out of four want more tech and say they are more likely to visit a retailer if wanted tech was available.

Consumers hungry for 3D printing, targeted notifications

A new Interactions survey on what shoppers want from retail technology reveals consumers are hungry for targeted notifications in the shopping experience and would love to have 3D printing available. The study, "What Shoppers Want from Retail Technology," surveyed more...

CVS revamps to lure in health and trend-focused shoppers

CVS is revamping beauty and skin care areas in stores in a quest to grab the attention of the health-focused and trend-focused consumer and the strategy includes thousands of new products, a new brand line and specific store product areas....

Shoe Palace slips on Aptos platform to boost customer experience

Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline retail operations. The 24-year-old retailer, which runs 118 stores nationwide and an e-commerce channel, is focused on providing...

Macy's RFID deployment may make for a text book case

Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the RFID experience spearheaded by Macy's, according to a Forbes report. The technology has long been...

Ex-Amazon guru now hard at work revamping Target strategy

Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes to online commerce. Valdez, Target's chief supply chain and logistics officer, is directing a...

Vehicle registration renewal kiosk moves to Kroger store in Georgia

A kiosk that allows vehicle owners to skip the trip to the county office to renew their vehicle tags has relocated from the county tax commissioner's office to the Kroger store at New Holland Marketplace on Jesse Jewell Parkway in Gainesville, Georgia, according to The Gainesville Times.

Study: Consumers not happy with resolution experience

A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve the cross-channel customer experience. The study reported that less than half of customers are satisfied regardless of...

Forman Mills taps Aptos Singular Commerce to drive growth strategy

Off-price retailer Forman Mills aims to expand and is deploying the Aptos Singular Commerce cloud-based suite as part of its growth strategy. "The Aptos Singular Commerce platform will enable us to better serve our customers through a faster and more...

Human interaction key to customer experience, reveals research

Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers. A new Yonder Digital Group research report states human interaction remains a valuable element in providing a good customer experience as 87 percent of U.K.

Amazon prepping brick-and-mortar bookstore for D.C.

Amazon, which built its e-commerce empire on putting the physical bookseller nearly out of business, is now reportedly planning to launch another brick-and-mortar bookstore and this time it's aiming for Washington, D.C. The online giant has leased 10,000 square feet...

Brick-and-mortar retail showroom boasts online mattresses only

Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase. But for those who do one Minneapolis physical store retailer aims to fulfill that need. The store,...

Wegmans, Publix are tops with grocery shoppers, reveals study

Shoppers' favorite grocery stores in the U.S. are Publix and Wegmans, which landed in a first-place tie in a new Market Force study. The poll of 12,700 shoppers revealed Trader Joe's is a very close second and H-E-B is third....

Target to test new restock strategy, next-day delivery in Minneapolis

In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in Minneapolis stores. Right now the retailer is testing the effort, called...

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Surviving the retail revolution: 2018 will be a wild ride