Customer Service News
Bracelet retailer taps Searchspring for personalizing shopper experience
March 31, 2021
Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…
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Latest 7-Eleven Evolution store home to drive-thru taco restaurant
March 30, 2021
Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.
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Tripadvisor, Reckitt partner to boost traveler confidence
March 24, 2021
Travel guidance platform Tripadvisor is teaming up with Reckitt, the maker of Lysol, to boost confidence among travelers and prepare tourism and hospitality…
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German food retailer Edeka taps Pyramid Computer for custom designed self-checkout kiosk
March 24, 2021
Edeka Handelsgesellschaft Nordbayern-Sachsen-Thueringen mbH, a German food retailer, selected Pyramid Computer to develop a customized self-checkout kiosk that…
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UK airport service taps Vee24 to boost customer experience
March 22, 2021
Skybreak, a U.K.-based independent airport representation service, is using the Vee24 platform to boost customer experience via deeper personalization with…
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Wedding band retailer launches sizing app to make shopping easier, more accurate
March 22, 2021
Hitched, a two-year-old wedding ring site for men, is offering customers a tool, The Ring Size App, that offers an easier and more accurate way to determine…
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Target expands at-home work toward a hybrid workplace strategy
March 16, 2021
Retailer Target is leaving its big office building presence in Minneapolis as part of its ongoing effort to develop a hybrid workplace strategy that will be a…
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Cosmetics retailer taps Vee24 to launch engaging customer experience
March 16, 2021
Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…
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Costco, Amazon, Apple top in retail customer satisfaction
March 12, 2021
Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…
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Sephora takes top spot in retail personalization
March 10, 2021
Luxury beauty retailer Sephora is tops when it comes to retail personalization.
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Study: Many retailers were unprepared for 2020 holiday season
March 9, 2021
A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.
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Walmart Canada to introduce outdoor pickup kiosks for online orders
March 4, 2021
Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.
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Bed Bath & Beyond taps Oracle for better customer service, greater efficiency
March 3, 2021
Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…
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Consumers spend more with brands boasting great online service
March 2, 2021
A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…
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Target doubles Apple product footprint, deploying special training for team members
February 26, 2021
Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.
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Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
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Navori Labs debuts AI marketing analytics software for retailers, DOOH advertisers
February 23, 2021
Digital signage software provider Navori Labs has released Aquaji, an AI-computer vision software platform focused on marketing analytics for the retailer and…
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NY luxury retail district taps IQ Connect to boost store visits, sales
February 16, 2021
The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…
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Chat commerce can boost retail revenue, claims survey
February 16, 2021
Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…
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Health retailer taps e-Spirit for engaging content, personalization strategy
February 9, 2021
GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…
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