Customer Service News
NY luxury retail district taps IQ Connect to boost store visits, sales
February 16, 2021
The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…
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Chat commerce can boost retail revenue, claims survey
February 16, 2021
Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…
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Health retailer taps e-Spirit for engaging content, personalization strategy
February 9, 2021
GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…
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1-800-Flowers.com launches services, customer offerings for Valentine's Day
February 8, 2021
Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…
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Walmart aims to speed delivery with automated mini warehouses
January 27, 2021
In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.
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Target handing out $200M in bonus money, extending benefits
January 26, 2021
Retailer Target, which had a robust holiday sales season, is handing out $200 million in employee bonuses and expanding COVID-19 benefits.
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Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
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TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
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Royal Farms, FNB team on ATM deployment effort
January 20, 2021
Royal Farms convenience stores will be home to First National Bank-branded Payment Alliant International ATMs given a partnership between the three companies.
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Walmart testing smart cooler grocery delivery
January 14, 2021
Walmart will start testing a grocery delivery program that involves a smart cooler at a customer's home.
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New Mexico DMV tests vehicle registration kiosks at 2 Albertsons
January 13, 2021
New Mexico's motor vehicle department has deployed self-service kiosks at two Albertsons locations in Albuquerque on a test basis that allows customers to…
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Hudson to install Amazon self-checkout technology at Dallas airport
January 12, 2021
Hudson, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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Home furnishing retailer drives efficiency, boosts customer experience
January 12, 2021
RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…
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Contactless ordering service launched at Chicago Midway Airport
January 11, 2021
If you're traveling to Chicago and get hungry, you're luck. The Chicago Department of Aviation along with Midway Partnership have launched, GoEatMDW, a mobile…
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Luxury watch retailer creates virtual boutique experience
January 7, 2021
The Watches of Switzerland Group, a luxury watch retailer, now boasts a virtual boutique providing enhanced person service via Vee24 technology.
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Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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Crate and Barrel taps Glympse to boost curbside experience
January 5, 2021
Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.
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Farmstead expanding delivery to southern US
January 4, 2021
Online grocer Farmstead is expanding delivery service in the southern U.S., beginning with Nashville, Tennessee.
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Drone delivery moves forward thanks to FAA action
January 4, 2021
The day of drone delivery is getting closer now that the Federal Aviation Administration is releasing rules that will allow drone activity at night and over…
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Crate and Barrel teams with Glympse on curbside pickup, kiosks
December 28, 2020
Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…
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