Customer Service News
US shipping system crippled by online sales, snowstorms
December 21, 2020
The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…
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Purolator expands gift shipping self-serve kiosks in Toronto
December 18, 2020
Purolator, which installed its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Cntre last…
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Verizon, Fiserv partner to offer touchless payment capability
December 17, 2020
Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…
read nowVerizon, Fiserv partner to offer touchless payment
December 11, 2020
Verizon Business and Fiserv are partnering to allow Verizon Business customers access to Fiserv's Clover Flex. This mobile point-of-sale device uses a Clover…
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7-Eleven mobile wallet offers contactless payment option
December 3, 2020
Convenience store chain 7-Eleven has introduced the 7-Eleven mobile wallet, a contactless way for customers to pay at participating U.S. stores.
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Bakery Express Cake ATMs expand in Canada
November 20, 2020
Carlo's Bakery, a Hoboken, New Jersey-based family bakery, has installed its 14th Bakery Express Cake ATM at Limeridge Mall, Hamilton, Ontario, according to a…
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Forever 21 checkout experience gets a tech boost
November 20, 2020
Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…
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Fashion designer develops vending machine for hand bags
November 20, 2020
Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…
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Raymour & Flanigan taps Rightpoint for website build
November 17, 2020
Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…
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CVS Health taps Karen Lynch as CEO, president
November 9, 2020
Karen S. Lynch, who serves as EVP at CVS Health and president at Aetna, will become CEO and president for CVS Health as of Feb. 1.
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Sam's Club teams with DoorDash for same-day pharmacy delivery
November 6, 2020
Sam's Club is partnering with delivery service DoorDash to offer members same-day pharmaceutical delivery from its 500-plus stores across 41 U.S. states.
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Lowe's hiring on 20K staffers for holiday season
November 5, 2020
Home improvement retailer Lowe's Companies, Inc. is gearing up to hire on 20,000 associates to support customer demand this holiday season and is dedicating an…
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CVS hiring big time for COVID-19, flu season
October 28, 2020
In order to be prepared for flu season and the continuing coronavirus pandemic, CVS plans to hire 15,000 workers with more than half in full-time and part-time…
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Lowe's expands holiday gift selections
October 27, 2020
Lowe's isn't just selling home improvement products this holiday season. Consumers will find lots of merchandise well beyond hammers, hoses and repair tools.
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Albertsons introduces contactless payment for easy checkout
October 22, 2020
Albertsons Companies Inc. has introduced Albertsons Pay, a contactless checkout experience available through its just for U loyalty app. Albertsons Pay…
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Prepango to offer travel items via vending machines at Greenville/Spartanburg airport
October 22, 2020
Prepango LLC., an operator of vending machines that carry travel items, will offer travel items produced by brand retailers. in high traffic areas of Concourse…
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Iowa meat shop uses vending to offer 24/7 service
October 22, 2020
S&S Meats & Spirits in Osage, Iowa, has made its smoked and fresh products available 24/7 by offering a vending machine, according to a kchanews.com…
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Keywest Technology introduces transparent film that disinfects surfaces
October 15, 2020
Keywest Technology has introduced a transparent film, NanoShield, that adheres to surfaces and self-disinfects in less than 15 minutes.
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French retailer Monoprix teams with Shekel Brainweigh on cashierless store
October 14, 2020
Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…
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