Customer Service News
Massachusetts town deploying kiosk for bill payments
August 31, 2020
Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…
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Carvana opens car vending machine in Louisville
August 24, 2020
Carvana, an e-commerce platform for buying and selling used cars, launched its 25th car vending machine with 27-vehicle capacity in Louisville, according to a…
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Target sales zoom, hitting all-time high
August 20, 2020
Target beat every analyst prediction regarding its latest quarterly earnings with its online business experiencing robust growth to the tune of 700%.
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Home décor product maker taps PlumSlice to streamline development
August 18, 2020
Designs Direct Creative Group, which provides home décor products to retailers, is deploying the PlumSlice Product Platform to streamline its product…
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Circle K piloting contactless experience at Arizona store
August 14, 2020
Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.
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Walmart, Instacart team on delivery partnership
August 13, 2020
Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..
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Amazon coming to an empty Sears near you
August 11, 2020
Amazon is reportedly mulling moving into vacant mall store locations, including shuttered Sears and JCPenney sites to open up additional fulfillment centers.
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Lowe’s adding tool rental departments with self-serve kiosks
August 7, 2020
Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…
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Great Clips makes a commitment to safety
August 4, 2020
In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.
read nowNorth Myrtle Beach selects Watchfire Signs for digital signage at gateway
August 4, 2020
Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…
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CVS integrates PayPal, Venmo tech into checkout experience
July 31, 2020
CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.
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TNS offers retailers EMV compliant connectivity solutions
July 28, 2020
With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…
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Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
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Google ends online checkout commissions, adds PayPal, Shopify for pilot
July 24, 2020
Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…
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Amazon launching robotic delivery to Tennessee
July 23, 2020
Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.
read nowAmerican Airlines to introduce touchless check-in kiosks
July 22, 2020
American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…
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7-Eleven launches order ahead, expands delivery
July 21, 2020
Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.
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Best Buy to customers: Wear a mask
July 16, 2020
Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…
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NRF: Time for nationwide mask policy
July 16, 2020
As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…
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Bbot raises $3M to drive contactless dining platform forward
July 14, 2020
Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…
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