Customer Service News

Bank of America Mobile app gives customer $2.45B

September 3, 2020

A Bank of America customer in Massachusetts checked his account to discover the bank had deposited $2.45 billion into his account.

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MoneyGram expands digital network

September 2, 2020

International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…

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Walmart debuts membership service in battle against Amazon

September 1, 2020

Walmart is officially launching its own 'Prime' membership service, called Walmart+ at a fee of $98 a year — $21 less than Amazon's popular Prime membership.

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Massachusetts town deploying kiosk for bill payments

August 31, 2020

Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…

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Carvana opens car vending machine in Louisville

August 24, 2020

Carvana, an e-commerce platform for buying and selling used cars, launched its 25th car vending machine with 27-vehicle capacity in Louisville, according to a…

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Target sales zoom, hitting all-time high

August 20, 2020

Target beat every analyst prediction regarding its latest quarterly earnings with its online business experiencing robust growth to the tune of 700%.

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Home décor product maker taps PlumSlice to streamline development

August 18, 2020

Designs Direct Creative Group, which provides home décor products to retailers, is deploying the PlumSlice Product Platform to streamline its product…

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Circle K piloting contactless experience at Arizona store

August 14, 2020

Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.

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Walmart, Instacart team on delivery partnership

August 13, 2020

Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..

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Amazon coming to an empty Sears near you

August 11, 2020

Amazon is reportedly mulling moving into vacant mall store locations, including shuttered Sears and JCPenney sites to open up additional fulfillment centers.

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Lowe’s adding tool rental departments with self-serve kiosks

August 7, 2020

Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…

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Great Clips makes a commitment to safety

August 4, 2020

In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.

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North Myrtle Beach selects Watchfire Signs for digital signage at gateway

August 4, 2020

Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…

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CVS integrates PayPal, Venmo tech into checkout experience

July 31, 2020

CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.

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TNS offers retailers EMV compliant connectivity solutions

July 28, 2020

With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…

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Ace Hardware taps Medallia to boost customer, employee experience

July 28, 2020

Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience

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Google ends online checkout commissions, adds PayPal, Shopify for pilot

July 24, 2020

Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…

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