Ikea investing $5.58M in EV charging for delivery vehicles

April 28, 2023

Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

How the pandemic altered consumer behavior and the impact on the retail supply chain

by Christian Piller — co-founder and Chief Commercial Officer, Pollen Returns

Retailers need to take a hard look at every aspect of their reverse logistics process and implement structural changes to see better outcomes.

Quality Mart deploys pick up, delivery options

February 27, 2023

Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…

Target spends big to boost sort center network

February 23, 2023

Target intends to spend $100 million to expand its sortation center network in a quest to speed delivery to customers.

Australian retailer taps Bringg tech for delivery enhancement

February 23, 2023

Australian retailer Coles Group is partnering with Bringg, a delivery platform provider, to boost its customer experience by enhancing its home delivery…

Amazon driverless strategy takes to the roadway

February 17, 2023

Amazon is testing its Zoox driverless fleet of robotaxis on public roadways.

What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

Why retailers need to up the delivery experience

At a time when inflation is soaring, competition is high and brand loyalty can be fragile if not actively managed, going the extra mile on customer engagement…

Walmart teams with Salesforce on pickup, delivery solutions

January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Walgreens expands 24-hour delivery nationwide

December 5, 2022

Walgreens is extending its same-day delivery option across the U.S.

Retailers put delivery speed aside to hit specific day delivery

November 30, 2022

Delivery speed is no longer top of mind with retailers as brands are focused on making sure packages arrive on specific dates requested by consumers.

Rite Aid teams with Grubhub on nationwide delivery

November 28, 2022

Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.

Amazon robot delivery shelved over customer feedback

October 14, 2022

Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.

Shein expanding distribution center footprint

October 14, 2022

Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.

Food Lion expands pick-up service

September 27, 2022

Food Lion is expanding its to-go pick-up service to 24 stores in North Carolina and Kentucky starting this week.

UK retailer debuts self-service package pickup kiosk

September 22, 2022

The Timpson Group, a U.K. and Irish retailer with a portfolio of more than 2,100 stores, has teamed with Position Imaging Inc., a provider in package logistics…

SOLVING QUICK-SERVE DILEMMAS WITH THE SELF-ORDERING KIOSK

If the ups and downs of the last few years weren’t enough, the current economic climate is presenting new challenges that organizations of all sizes have to…