Shoppers want flexible delivery over free shipping

January 5, 2026

Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…

Amazon developing ‘rush’ pickup option

December 17, 2025

Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.

Consumers want flexibility, reliability in online purchase shipping

December 1, 2025

Consumers not only want low-cost or free shipping they want flexibility and reliability.

The consumer psychology of last-mile delivery: Why reliability beats speed

by Sheila Berry — CRO, UniUni

The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.

Ship to store: The next strategic fulfillment move for retailers

by Quentin Montalto — Chief Operating Officer, ShipperHQ

For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…

National Retail Solutions (NRS) Launches Grubhub Integration

National Retail Solutions (NRS) announced today that independent retailers in its nationwide point-of-sale (POS) network can now offer their customers remote…

Amazon building smart delivery glasses to help drivers

November 5, 2025

Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.

Kroger expands DoorDash partnership

October 30, 2025

Kroger launched DoorDash delivery in nearly 2,700 stores this month.

DoorDash launches delivery robot Dot

October 10, 2025

DoorDash has launched Dot, a delivery robot that can navigate roads, bike lanes and sidewalks.

DSW debuts Uber Eats delivery option

September 25, 2025

DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.

Amazon expands reach in same-day delivery

September 18, 2025

Amazon's same-day delivery for fresh groceries is now available in more than 1,000 cities and towns, and the goal is to hit 2,300 more in the U.S. by year's…

Bassett Furniture deploys photo delivery strategy

September 11, 2025

Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

NRS teams with DoorDash to empower local retailers

August 4, 2025

National Retail Solutions Inc. is partnering with DoorDash, leveraging DoorDash's retail APIs, to strengthen small independent retailers nationwide.

Amazon driving same-day, next-day delivery into more than 4K cities

July 14, 2025

Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.

Walmart expands drone delivery to five more cities

June 16, 2025

Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.

Amazon developing humanoid robots for delivery use

June 16, 2025

Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.

Walgreens, Duane Reade join Grubhub marketplace

March 3, 2025

Walgreens and Duane Reade have joined the Grubhub network which provides on-demand delivery to customers.

Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…