Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Mark Cuban goodies hit the Amazon Exclusives store

June 6, 2016

The Mark Cuban Collection, boasting more than 100 products, including some from the TV show Shark Tank, is now available on Amazon.

Luxury retailer expands loyalty program to include online and offline purchases

June 2, 2016

Nordstrom wants to reward all its customers, no matter which venue they take in paying for a purchase. The luxury retailer is expanding its loyalty program…

Casper striving to flip mattress industry into new retail realm

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…

Report: Consumers love to be mobile when shopping

June 1, 2016

Today's retail consumers love to mix technology and in-store visits, especially when it comes to big purchases and conduct product research online while in a…

Amazon opening second fulfillment center in Joliet

May 27, 2016

As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

American consumers wary when it comes to online activity, reveals federal study

May 20, 2016

Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

JCPenney spruces up product offerings with big appliances, new services

May 12, 2016

JCPenney is deploying an appliance showroom in nearly 500 stores and its online storefront following a three-market pilot indicating strong consumer demand for…

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

MasterCard grocery app puts ordering right in the kitchen

May 4, 2016

The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…