Online retailers must provide better service

January 3, 2012

Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…

Survey announces 10 worst online retailers

January 2, 2012

Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…

If only Ocean Marketing had been versed in bilateral customer service

December 29, 2011

The Ocean Marketing public relations nightmare that played out in the blogosphere last week never had to happen. Providing good customer service is retail 101…

Book store owner starts petition against Amazon

December 27, 2011

A small shop owner is standing up against Amazon.com and its recent promotion urging customers shopping in brick-and-mortar stores to use its price-check app.

UK report defines retail's male 'hunter-gatherer'

December 26, 2011

A new type of male shoppper has emergerd, according to MyWardrobe.com, a U.K. online designer-led boutique.

Facebook may be overrated

December 26, 2011

Retailers are still waiting for Facebook to payoff, and they may be waiting a long time, according to a story recently published on GulfNews.com.

Small surf shop plans to overtake competitors with technology

Florida's Friction is using Apple's FaceTime, social media and QR codes to compete with major retailers in the industry.

Luxury watch retailer launches MICROS-designed website

December 14, 2011

Tourneau, a luxury watch retailer with 38 stores throughout the country, has launched its website, Tourneau.com, using MICROS-Retail Open Commerce Platform.

Parents playing with the idea of Netflix-style toy rental

Is toy rental by mail a fad, or is it here to stay?

RichRelevance acquires Searchandise Commerce

December 12, 2011

RichRelevance has acquired Searchandise Commerce, a retail search media company. The acquisition expands RichRelevance’s monetization and Shopping Media…

Senator: Amazon is attacking small businesses

December 11, 2011

Retailers are not happy about Amazon's recent promotion giving customers up to $5 off purchases when they use the company's app to compare in-store prices with…

Is your marketing magnetic?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

An interesting fact about magnets is that they can either attract or repel other magnets depending upon their polarity. Marketing also has the ability to…

Finish Line launches new gift card program

December 6, 2011

Transaction Wireless, a provider of digital gift card solutions, as teamed with Finish Line, a retailer of athletic shoes, apparel and accessories, to power…

Amazon's Price Check helping customers or helping itself to customers?

December 6, 2011

Amazon is touting its Price Check app as a service to customers, while others see it as an attack on brick-and-mortar retailers.

Amazon tax deals may be unconstitutional

December 5, 2011

Amazon.com Inc. may be violating a U.S. Constitution commerce clause, according to legal experts. The Seattle-based company has deals in place with South…

Sears.com reverses up-sell policy

December 5, 2011

After Consumer Advocate Edgar Dworksy questioned Sears.com's policy of automatically adding service contracts to appliance orders online, the company said it…

Is online shopping declining?

November 29, 2011

New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…

IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

EBay, PayPal predict the coming of "couch commerce" this Thanksgiving

November 21, 2011

It’s not just m-commerce, it's "couch commerce." And if eBay is right, couch commerce is going to be a big part of this year's holiday retail season.

EBay acquires Hunch.com

November 21, 2011

EBay has acquired Hunch, an online platform launched in 2009, that delivers customized recommendations to its users based on their individual tastes.