Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Chinese sportswear company targets U.S. online shoppers

Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.

Is Amazon Prime the next retail game-changer?

February 8, 2012

Amazon Prime may be poised to redefine consumers' shopping expectations, according to a blogger on MSNBC. Prime, launched in 2005, is a membership program that…

Consumer Reports rates Costco as top major retail chain

February 7, 2012

Costco pleased shoppers better than any other retailer, according to a Consumer Reports survey of more than 26,000 readers, who told the organization about…

Amazon launches in India as Junglee.com

February 7, 2012

Amazon has officially launched its new online shopping portal in India using a domain name it bought in 1998, junglee.com.

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

NRF 2012: Is PCI fundamentally inadequate?

Representatives of one NRF exhibitor have launched an Occupy PCI movement, saying their holistic approach provides better data security.

Retalix 10 Store Suite now available in the cloud

January 16, 2012

Retalix Ltd., a global provider of software and services to retailers, announced today that Retalix 10, its next-generation store suite, is available as a…

AisleBuyer announces mShop version 2.0

January 15, 2012

AisleBuyer LLC, a provider of in-store mobile commerce solutions for retailers, restaurants and brands, today released a major update to its commerce platform…

NRF: Holiday retail sales rose 4.1 percent

After a season full of peaks and valleys, retailers' 2011 holiday sales beat expectations.

Self-service, online options driving customers to avoid salespeople

January 11, 2012

It's no big shock that many shoppers don't like to be continually asked if they need assistance from store associates, but an article in today's NY Times…

BuySAFE, MarketLive partner to provide better service for online retailers

January 4, 2012

BuySAFE, a provider of conversion and customer satisfaction programs for ecommerce merchants, and MarketLive, a provider of eCommerce software and solutions…

Online retailers must provide better service

January 3, 2012

Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…

Survey announces 10 worst online retailers

January 2, 2012

Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…

If only Ocean Marketing had been versed in bilateral customer service

December 29, 2011

The Ocean Marketing public relations nightmare that played out in the blogosphere last week never had to happen. Providing good customer service is retail 101…

Book store owner starts petition against Amazon

December 27, 2011

A small shop owner is standing up against Amazon.com and its recent promotion urging customers shopping in brick-and-mortar stores to use its price-check app.

UK report defines retail's male 'hunter-gatherer'

December 26, 2011

A new type of male shoppper has emergerd, according to MyWardrobe.com, a U.K. online designer-led boutique.

Facebook may be overrated

December 26, 2011

Retailers are still waiting for Facebook to payoff, and they may be waiting a long time, according to a story recently published on GulfNews.com.

Small surf shop plans to overtake competitors with technology

Florida's Friction is using Apple's FaceTime, social media and QR codes to compete with major retailers in the industry.