Sears.com reverses up-sell policy

December 5, 2011

After Consumer Advocate Edgar Dworksy questioned Sears.com's policy of automatically adding service contracts to appliance orders online, the company said it…

Is online shopping declining?

November 29, 2011

New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…

IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

EBay, PayPal predict the coming of "couch commerce" this Thanksgiving

November 21, 2011

It’s not just m-commerce, it's "couch commerce." And if eBay is right, couch commerce is going to be a big part of this year's holiday retail season.

EBay acquires Hunch.com

November 21, 2011

EBay has acquired Hunch, an online platform launched in 2009, that delivers customized recommendations to its users based on their individual tastes.

Survey names top 10 retailers for customer service

November 20, 2011

Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…

NRF: Eight in 10 customers plan to give gift cards this year

November 20, 2011

Thanks to e-gifting, instant delivery through Facebook, personalized video and even mobile options, gift cards have become unique gift ideas in their own…

Retailers planning extended Cyber Monday, holiday promotions

November 20, 2011

As online shopping continues to reach unprecedented levels, retailers plan to emphasize value and savings to their shoppers all holiday season long. According…

How Google Street View might open the e-com door for small retail

by Doug Stephens — President, Retail Prophet Consulting

If you use Google maps, then you're probably familiar with Street View. As the name suggests, Street View allows users to literally fly down to street level…

Website rewarding consumers for old purchases

November 16, 2011

Rewarding customers for what they already own is the goal of RNKD, a new website created by Nick Swinnurn, founder of Zappos.com

Report: Mobile device retail traffic will more than double this November

Fifteen percent of people logging onto a retailer's Web site are expected to do so through a mobile device.

Target giving free shipping to its cardholders

November 6, 2011

Target today announced that it is giving free shipping for all orders placed at Target.com when shoppers use their branded REDcard. The company also announced…

Covert loyalty: Treat, or trick?

by Phaedra Hise — Senior Editor, COLLOQUY

Last week I received an invitation to join Zappo's VIP loyalty program. Of course I knew it existed. I had heard that it was a model of customer service and…

Baynote, TouchCommerce partner to personalize consumer engagement

November 2, 2011

Baynote, a provider of e-commerce personalization solutions, and TouchCommerce, a conversion marketing solutions provider, have partnered to personalize online…

Mobile shopping assistant ShopSavvy secures $7M in series A funding

November 2, 2011

"Shopping assistant" ShopSavvy announced it has received $7 million in Series A funding led by Facebook co-founder and investor Eduardo Saverin. Along with the…

Amazon opens Kindle Owners' Lending Library

by James Bickers

November 2, 2011

Amazon's quest to make its Kindle the "one media device to rule them all" got a little bit more aggressive today: It opened its Kindle Owners' Lending Library…

Survey: Online and mobile sales will make this a positive holiday season for retail

October 27, 2011

The sluggish economy and rising household expenses are casting a chill over consumer confidence, but not enough to bring back the ghost of recessions past…

Kadro launches new mobile and e-commerce software

October 25, 2011

Kadro Solutions, a full-service enterprise software services firm, has announced the release of its mobile commerce platform as well as the expansion of its…

Retail veteran Vicki Cantrell joins NRF as leader of Shop.org

October 25, 2011

The National Retail Federation announced that Vicki Cantrell – a retail industry veteran who has held prominent positions at Tory Burch, Giorgio Armani, and…

Online retailers preparing for promotion-heavy holiday season

October 24, 2011

Online retailers have plenty to be joyous about this holiday season as new research shows companies are adjusting their holiday plans based on expected growth…