Covert loyalty: Treat, or trick?

by Phaedra Hise — Senior Editor, COLLOQUY

Last week I received an invitation to join Zappo's VIP loyalty program. Of course I knew it existed. I had heard that it was a model of customer service and…

Baynote, TouchCommerce partner to personalize consumer engagement

November 2, 2011

Baynote, a provider of e-commerce personalization solutions, and TouchCommerce, a conversion marketing solutions provider, have partnered to personalize online…

Mobile shopping assistant ShopSavvy secures $7M in series A funding

November 2, 2011

"Shopping assistant" ShopSavvy announced it has received $7 million in Series A funding led by Facebook co-founder and investor Eduardo Saverin. Along with the…

Amazon opens Kindle Owners' Lending Library

by James Bickers

November 2, 2011

Amazon's quest to make its Kindle the "one media device to rule them all" got a little bit more aggressive today: It opened its Kindle Owners' Lending Library…

Survey: Online and mobile sales will make this a positive holiday season for retail

October 27, 2011

The sluggish economy and rising household expenses are casting a chill over consumer confidence, but not enough to bring back the ghost of recessions past…

Kadro launches new mobile and e-commerce software

October 25, 2011

Kadro Solutions, a full-service enterprise software services firm, has announced the release of its mobile commerce platform as well as the expansion of its…

Retail veteran Vicki Cantrell joins NRF as leader of Shop.org

October 25, 2011

The National Retail Federation announced that Vicki Cantrell – a retail industry veteran who has held prominent positions at Tory Burch, Giorgio Armani, and…

Online retailers preparing for promotion-heavy holiday season

October 24, 2011

Online retailers have plenty to be joyous about this holiday season as new research shows companies are adjusting their holiday plans based on expected growth…

What eBay's X.commerce means for online retailers

The new set of tools for online retailing launches with a developer community more than 850,000 strong.

Oracle acquires Endeca

October 18, 2011

Oracle announced that it has entered into an agreement to acquire Endeca Technologies, Inc., a provider of unstructured data management, web commerce and…

Survey: Online advertising lifts in-store CPG sales

October 10, 2011

Online metrics company comScore Inc. and brand consultancy dunnhumbyUSA have released results of multiple studies measuring the offline sales impact of online…

Your role is silent! The debacle of Netflix

by Bob Phibbs — CEO, The Retail Doctor

I was one of the original adopters of Netflix. The simplicity of it all! Select the movies you want and they arrived in the mail.

Tanga puts Etsy in its sights with craft site BelleChic

by James Bickers — Editor, Networld Alliance

The daily deal retailer known for its sense of humor is reaching out to handmade goods shoppers with a new online store.

What Facebook's 'Want' button means for retailers

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Facebook is adding a WANT button in addition to other interface changes. Knowing what shoppers want before they buy it is a big deal for everyone.

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

by Jeanne Bliss — Founder, CustomerBliss

In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that…

One-third of consumers say they will spend more online than in-store this holiday season

September 20, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), today announced results of a…

Quidsi launches new online toy destination YoYo.com

September 20, 2011

Quidsi, Inc., parent company to Diapers.com, Soap.com, BeautyBar.com and Wag.com, has announced the launch of its online toy store, YoYo.com. According to the…

Three reasons you should not sell your products through Amazon

Merchants who sell their products through Amazon complain that it's very hard to kick the habit.

IBM expands cloud delivery of its Smarter Commerce initiative

September 19, 2011

IBM today announced new cloud and on-premise offerings that will help organizations respond automatically to shifting consumer and business trends. The new…

New Stein Mart campaign features heavy social focus

September 14, 2011

National discount department store Stein Mart, in partnership with its new ad agency, ArnoldNYC, this week announced the launch of "Love at First Find," a…