E-commerce News & Media
Where are chatbots heading in 2020? Everywhere
by Priya Iyer
Priya Iyer, chairman and CEO, Vee24, shares insight on where chatbots fit into the customer experience and why the technology is becoming a critical piece of…
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COVID-19 re-openings bring sales growth
May 14, 2020
Retailers opening after months of being shuttered are seeing local sales growth, especially in Florida and Texas.
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Many challenges ahead in retail recovery from COVID-19 pandemic
May 14, 2020
While retail sales in the last week of April didn't decline, the first time since early March, recovery from the COVID-19 pandemic will be slow, according to…
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Stimulus funds stimulate online retail spend
May 13, 2020
The U.S. stimulus funds to residents is driving a "huge rise" in online retail spending, especially when it comes to home and leisure.
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COVID-19 pushing consumers toward mobile banking, online shopping
May 13, 2020
The COVID-19 pandemic is driving U.S. consumers toward mobile banking and digital payments, according to a study by payments firm FIS.
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80% of U.S. SMBS expect long-term impact from COVID-19
May 12, 2020
A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.
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How the consumer mindset is shifting during COVID-19
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…
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Big adapting ahead for retailers striving to succeed in post-COVID-19
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…
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Why personalizing customer experience is essential to brand building
Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…
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Amazon unique visitor level tips 4 billion mark
May 1, 2020
Amazon saw 4.06 billion unique visitors in March — more than eBay, Apple, Walmart, Samsung.com, Apple.com and Rakuten sites combined.
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At-risk shoppers are priority at Whole Foods Market
April 30, 2020
Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…
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BOPIS gains steam in wake of COVID-19 pandemic
April 30, 2020
Consumers are increasingly more likely to use buy online and pick-up in-store services as the COVID-19 pandemic continues in the U.S.
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Digital shopping spurs sales for Target
April 28, 2020
Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…
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COVID-19 pandemic drives e-commerce upward big time
April 21, 2020
The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.
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How AI is changing the face of modern web design for retailers
by Edward Coram James — Chief Executive, Go Up Ltd
Edward Coram James, a UX design professional and the CEO and co-founder of Go Up Ltd, shars insight on how web design plays an important role for the…
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Diebold Nixdorf retail expert: It's time to give customers their time back
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…
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Amazon hiring on once again to handle pandemic's online shopping surge
April 14, 2020
The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…
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Online tactics to revive brick-and-mortar in a post-pandemic economy
by Marcel Hollerbach — CMO, Productsup
As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…
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Perch closes on $8M funding round
April 10, 2020
Perch, a commerce company that acquires and operates Amazon fulfillment businesses, has closed on $8 million in funding in a round led by Spark Capital.
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