E-commerce News & Media
How Target is embracing the human touch to beat the competition
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…
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Wayfair launches one-day Way Day retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…
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Target launches drive-up pickup service
April 23, 2018
Target is offering customers a new way to grab what they need from the retailer with its new "Drive Up" service available in Florida, Texas and throughout the…
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Kroger, Sprouts Farmers Market on the future of the grocery store
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find ways to improve the in-store shopping…
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How to boost retail operational efficiency via process management
Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume…
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Lowe's debuts 'view in your space' AR experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.
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Lowe's, Poshmark are improving customer experience via digital innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…
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Google expands retail shopping program with a universal cart, personalization focus
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
read nowPhysical, digital melding together fast in retail
March 22, 2018
The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study.
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Kagan: Amazon effect only part of reason Toys R Us failed
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…
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Macy’s to introduce mobile checkout, VR furniture design experience and more
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…
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Amazon happy with customer response to Go store but guarded about future plans
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…
read nowEtsy CEO: It's all about gross merchandise sales
March 9, 2018
Etsy, an online spot for selling handmade and antique crafts and items, is mainly focused on one financial point: gross merchandise sales.
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Target expands delivery, boosts wages amidst earnings report criticism
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…
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Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…
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Customer fog: Why your customers leave
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.
read nowHopdoddy Burger Bar taps T3 to revamp web, mobile experience
February 27, 2018
Hopdoddy Burger Bar is revamping its web and mobile experience with the help of innovation agency T3.
read nowStudy: Consumers are spending, tapping social media, blogs for product research
February 26, 2018
A TD Bank study reveals 73 percent of consumers made a major purchase in the last year, and the biggest spenders are using social media and blogs to conduct…
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Wayfair, Panera push the mobile commerce experience forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…
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