Engaging the millennial shopper: It's not easy but it can be done

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Back-to-School: Making shopping easier key to driving customer loyalty, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Amazon debuts push-button service to make re-stocking super easy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Convenience is at the core of mega online retailer's re-order service.

Mobile payment gains ground but cash, debit cards still rule the register

July 30, 2015

Retail payment remains a mix of options as consumers focus on convenience, reveals new study.

NRF expects 2015 second half to be more robust in sales activity

July 28, 2015

While the NRF's initial sales expectations aren't what they were back in February there is still a big bright spot ahead for retailers in the second half of…

Report: Amazon launching drive-thru grocery store concept

July 27, 2015

Amazon is reportedly once again expanding its retail footprint, this time with a Silicon Valley-based food selling operation.

Study: It's a mobile, mobile, mobile retailing world

July 24, 2015

New report reveals mobile apps generate almost 50 percent of mobile transactions for some of the biggest e-commerce players.

Amazon earnings reveal big sales, accomplishments across business lines

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer…

Girl toy sales slump proving to be a challenge for retailers

July 23, 2015

Girls aren't buying as many toys these days as boys and it's impacting the bottom line for retailers.

Google mobile buy button move is all about helping consumers, retailers

July 22, 2015

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.

Amazon expands handyman service to 15 metro areas

July 22, 2015

Amazon Home Services is expanding nationwide in terms of providers and services, as it begins moving into 15 metro areas including Atlanta, Boston, Miami and…

Back to School: Sales to dip nearly 10% despite other economy gains

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however…

Facebook 'buy' button ignites debate regarding consumer adoption

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

Amazon bested Black Friday in Prime Day sales event

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…

Toys "R" Us prepping new online platform in ecommerce revamp

July 9, 2015

Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.

AmEx gets PayPal-like with Express Checkout

July 9, 2015

AmEx Express Checkout enables AmEx cardholders to check out quickly at participating online merchants by using their americanexpress.com account login.

Back to School: 8 tips for enhancing mobile customer experience

In Part 2 of our Back-to-School series, an expert offers tips on enticing the mobile shopper and ensuring the mobile retail experience is rewarding for the…

Men are from Mars, women from Venus in the retail shopping environment

July 8, 2015

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…

Online grocery shopping gaining in popularity among consumers

July 1, 2015

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.