E-commerce News & Media
Back-to-School: Reports reveal what’s hot, what’s not and consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.
read now
Target drops shipping fee to push back-to-school online traffic
August 6, 2015
Shoppers buying school supplies at Target.com will get all items sent free with no minimum purchase requirement for next nine days.
read now
Witness: The crumbling tenents of quality customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.
read now
Dear Amazon: Reneging on Prime does not make for a good customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…
read now
Engaging the millennial shopper: It's not easy but it can be done
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.
read now
Back-to-School: Making shopping easier key to driving customer loyalty, engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…
read now
App-less mobile tool strives to engage shoppers, boost traffic and sales
Web platform offers up engagement opportunity as well as data analytics capability.
read now
Amazon debuts push-button service to make re-stocking super easy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Convenience is at the core of mega online retailer's re-order service.
read now
Mobile payment gains ground but cash, debit cards still rule the register
July 30, 2015
Retail payment remains a mix of options as consumers focus on convenience, reveals new study.
read now
NRF expects 2015 second half to be more robust in sales activity
July 28, 2015
While the NRF's initial sales expectations aren't what they were back in February there is still a big bright spot ahead for retailers in the second half of…
read now
Report: Amazon launching drive-thru grocery store concept
July 27, 2015
Amazon is reportedly once again expanding its retail footprint, this time with a Silicon Valley-based food selling operation.
read now
Study: It's a mobile, mobile, mobile retailing world
July 24, 2015
New report reveals mobile apps generate almost 50 percent of mobile transactions for some of the biggest e-commerce players.
read now
Amazon earnings reveal big sales, accomplishments across business lines
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer…
read nowGirl toy sales slump proving to be a challenge for retailers
July 23, 2015
Girls aren't buying as many toys these days as boys and it's impacting the bottom line for retailers.
read now
Google mobile buy button move is all about helping consumers, retailers
July 22, 2015
Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.
read now
Amazon expands handyman service to 15 metro areas
July 22, 2015
Amazon Home Services is expanding nationwide in terms of providers and services, as it begins moving into 15 metro areas including Atlanta, Boston, Miami and…
read now
Back to School: Sales to dip nearly 10% despite other economy gains
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however…
read now
Facebook 'buy' button ignites debate regarding consumer adoption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.
read now
Amazon bested Black Friday in Prime Day sales event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…
read nowToys "R" Us prepping new online platform in ecommerce revamp
July 9, 2015
Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.
read now