Three micro-trends of the retail customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

More retailers to accept MasterPass

January 30, 2015

Blue Nile, Neiman Marcus, Office Depot and Rue La La among the latest merchants who plan to offer MasterCard's digital wallet service at checkout.

Report: Mobile accounts for 25 percent of online transactions in Q4 2014

January 30, 2015

The holiday shopping season accounted for the majority of such transactions.

Office Depot picks CoreMedia to augment e-commerce experience

January 26, 2015

Office-supply retailer Office Depot Inc. has picked CoreMedia LiveContext software to help enhance the customer shopping experience for officedepot.com.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements…

Amazon's mobile wallet finds a quick end after only 6 months

January 22, 2015

The company Tuesday sent Amazon Wallet users an email that said the beta program for the mobile wallet had concluded and that the app would no longer be…

Amazon to make original movies for theatrical release

January 19, 2015

The endeavor will be led by Ted Hope, who co-founded the production company Good Machine, which created films such as "Eat Drink Man Woman" and "Crouching…

December shopping activity up from November, but down from last year

January 8, 2015

Although traffic dropped year-over-year as the shift toward online shopping accelerated, it was buoyed by a highly promotional month.

Grid Dynamics offers intelligent search for e-commerce

January 7, 2015

The company said its Sercato tool delivers more precise results by recognizing and reporting the concepts included in search phrases rather than just lists of…

Five things to look for next week at NRF

by James Bickers — Editor, Networld Alliance

The BIG Show is bigger than ever, so where do you begin? Start with our checklist of five things to look for at retail's biggest gathering.

SCORE research says most smaller e-commerce sites have no call to action

December 30, 2014

SCORE, which has provided mentoring services to small businesses since 1964, has gathered statistics concerning how much online activity consumers engage in…

Second consecutive week sees $5B weekdays of online desktop spending

December 17, 2014

The online desktop spending season-to-date remains up 15 percent, still ahead of forecast.

Study says more people buying beauty and personal care products online

December 16, 2014

The research found that Beauty and Personal Care, an industry traditionally rooted in the ability to touch, smell, sample and experiment with products in…

Survey says online shoppers lack trust in credit cards

December 16, 2014

Connexity's Bizrate Insights finds U.S. shoppers most trust their personal bank, PayPal and Amazon.

Luxury brand Sabon boosts e-commerce holiday sales by 35 percent via personalization

December 12, 2014

Sabon said it saw dramatic improvements across key performance metrics including user engagement, total page views, time spent on site and most importantly…

Three-quarters of all online purchases made within the first 60 minutes

December 11, 2014

Within the first minute of an online shopping session, brands lose 30 percent of their site visitors.

Report says mobile shoppers prefer Sundays

December 11, 2014

In the U.S., Amazon is the most popular shopping destination for mobile users, with a 36.3-percent market share of traffic; eBay comes in second with 1…

Reflektion launches visual site search for online retailers

December 10, 2014

The solution is generating an average of 315 percent more revenue per search term compared to standard site search.

Amazon adds 'make an offer' feature to its marketplace

December 9, 2014

Amazon has added a feature to its third-party marketplace that calls to mind the spirit of weekend yard-sale trips: haggling.

The basics of bitcoin for retail

E-commerce and brick-and-mortar retailers targeting millennials and other tech-savvy consumers should give serious consideration to accepting the virtual…